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slow fibre speed for last week or so in evenings

chri5hill
Grafter
Posts: 48
Registered: 11-11-2008

slow fibre speed for last week or so in evenings

Hi Guys
Have been having issues with my fibre speed being really slow in the evening for probably the last week or so.I have to reset my router and then the speed seems to return to normal and stays there.Is it worth raising a fault on it or could one of the plusnet team members have a look at my line stats?
thanks
chris
This is my speed after reseting
<a href="http://www.speedtest.net/my-result/4035960805"><img src="http://www.speedtest.net/result/4035960805.png" /></a>
29 REPLIES
chri5hill
Grafter
Posts: 48
Registered: 11-11-2008

Re: slow fibre speed for last week or so in evenings

just run another test and it seems to of dropped back down again
<a href="http://www.speedtest.net/my-result/4036038823"><img src="http://www.speedtest.net/result/4036038823.png" /></a>
the speeds seem very erratic
chris
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: slow fibre speed for last week or so in evenings

Can you go through the faults checker at https://faults.plus.net so we can do some more digging and see what's going on.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chri5hill
Grafter
Posts: 48
Registered: 11-11-2008

Re: slow fibre speed for last week or so in evenings

just opened a fault ticket up for this.It is very intermittent but the speed drops right down to 1 or 2 Mbs until I reset the router then it jumps back up to normal speed(50Mbs)This can last for a little while but then can sometimes drop off again
Many Thanks
Chris
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: slow fibre speed for last week or so in evenings

Where about's in the country are you?
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: slow fibre speed for last week or so in evenings

It's odd that a reboot bring the speeds back, if it was caused by SVLAN capacity that's not what I'd expect to see really.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chri5hill
Grafter
Posts: 48
Registered: 11-11-2008

Re: slow fibre speed for last week or so in evenings

I'm in East Sussex.last night the speed was quite stable.maybe you may be able to look at my line stats and see if there's any kind of problem.
chri5hill
Grafter
Posts: 48
Registered: 11-11-2008

Re: slow fibre speed for last week or so in evenings

hi
I seemed to have closed the ticket that I raised on my line.just wondered if it may be reopened again.still having the same problems
thanks
chris
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: slow fibre speed for last week or so in evenings

Yup seeing it here as well. I'm connected to the Brackley exchange and my evening speed test now typically looks like this:

As opposed to this from a month ago:

and this morning is good:

Note that all tests are performed using an Ethernet connection.
I'm connected via pcl-bng04.
I think my line is good. There's never anything much on my TBBQM (aside from a couple of brief packet loss spikes last week that I think are common to most PN connections).
digitalham
Rising Star
Posts: 96
Fixes: 1
Registered: 04-12-2013

Re: slow fibre speed for last week or so in evenings

Here's my last 7 days downstream recorded by SamKnows. It is a bit more variable than usual but not drastic...

However there does seem to be a definite change in 2015...

I'm in northampton on the Hardingstone exchange if that has any relevance.
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: slow fibre speed for last week or so in evenings

An interesting result tonight:

Single thread hanging around 20Mb/s, multi-thread runs at full speed over three times as fast. That reminds me of a problem I had with IDNet a couple of years ago that turned out to be a mis-configured router at their end.
andyhaz68
Newbie
Posts: 6
Registered: 17-10-2011

Re: slow fibre speed for last week or so in evenings

Mine has been slow for the last few days it's between 1-3 Mbps  and used to get 30 Mbps can anyone help?
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: slow fibre speed for last week or so in evenings

@ andyhaz68 - Can you run this speed test http://www.thinkbroadband.com/speedtest.html and post the results?
andyhaz68
Newbie
Posts: 6
Registered: 17-10-2011

Re: slow fibre speed for last week or so in evenings

Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: slow fibre speed for last week or so in evenings

Are you connected wired or wireless? Are the speed issues at specific times of the day or all the time?