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slow fiber speeds new service

russkitching
Newbie
Posts: 2
Registered: ‎16-10-2017

slow fiber speeds new service

I have just upgraded from adsl to fibre. i'm using my own TP link TD-W9970. I am only getting 6.91Mb download speed.

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,805
Thanks: 560
Fixes: 212
Registered: ‎01-01-2012

Re: slow fiber speeds new service

Your speeds were being restricted due to there still being a ADSL profile on your line.

I've updated this for you now and dropped your connection so if you retest you should see a increase.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
russkitching
Newbie
Posts: 2
Registered: ‎16-10-2017

Re: slow fiber speeds new service

All sorted now .

Thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,805
Thanks: 560
Fixes: 212
Registered: ‎01-01-2012

Re: slow fiber speeds new service

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team