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slow fiber after phone reconnection of 11 days off

kevdbad1
Newbie
Posts: 2
Registered: 22-01-2016

slow fiber after phone reconnection of 11 days off

Slow fiber 5 mb.  Used to get 35mb.  My line needs resetting after fault with line that lasted 11 days. Please reset my line as should have done. Thank u.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: slow fiber after phone reconnection of 11 days off

Hi kevdbad1,
We're unable to reset your line as line management for fibre connections is entirely automated.
With that in mind speeds should improve gradually over the next 72 hours, do shout if if they don't for some reason.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team