cancel
Showing results for 
Search instead for 
Did you mean: 

slow and not stable speeds

FIXED
robbino
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: 12-04-2013

slow and not stable speeds

Hi,

Not sure what is going on with my fibre connection.  I am on Unlimited fibre extra and the speed is not stable.

 

Have been noticing for awhile some slow connections to various sites and did a speed test and got (24/5).  I reset the router last week and tested again and then got (46/15).  Noticed this morning slow speed again and tested (ping 28ms,31 down,5 up).  Went to the BT checker and for my line it should support 80 down.  I used to get 68 down and much better pings.  I have tried connecting to the master socket and the line is still slow.  Are there any other tests I can run to see what the issue is before I contact support?

 

 

1 REPLY
robbino
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: 12-04-2013

Re: slow and not stable speeds

Fix

reported to PlusNet C/S via chat, I have a fault on my line, so hopefully better speeds soon