slow and not stable speeds
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24-05-2018 11:44 AM
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Hi,
Not sure what is going on with my fibre connection. I am on Unlimited fibre extra and the speed is not stable.
Have been noticing for awhile some slow connections to various sites and did a speed test and got (24/5). I reset the router last week and tested again and then got (46/15). Noticed this morning slow speed again and tested (ping 28ms,31 down,5 up). Went to the BT checker and for my line it should support 80 down. I used to get 68 down and much better pings. I have tried connecting to the master socket and the line is still slow. Are there any other tests I can run to see what the issue is before I contact support?
Fixed! Go to the fix.
24-05-2018 1:22 PM
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reported to PlusNet C/S via chat, I have a fault on my line, so hopefully better speeds soon
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