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signed up for higher end fibre but getting low results

claire111
Newbie
Posts: 2
Registered: ‎12-06-2017

signed up for higher end fibre but getting low results

hello everyone, I have joined plusnet today and my broadband speed test is around 25-28 mb

I was told when ordered I can get speeds at high end up to 76mb,

would this just be a temp problem with b/band just settling down or does it sound like a faultHuh

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,957
Thanks: 578
Fixes: 217
Registered: ‎01-01-2012

Re: signed up for higher end fibre but getting low results

Sorry to hear you're having issues with your download speeds.

Are you testing over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
claire111
Newbie
Posts: 2
Registered: ‎12-06-2017

Re: signed up for higher end fibre but getting low results

wireless to laptop,tested on Ethernet and average same result

Community Veteran
Posts: 1,658
Thanks: 79
Fixes: 2
Registered: ‎17-06-2007

Re: signed up for higher end fibre but getting low results

Have you run a BT speedtest (both parts of it)?

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,957
Thanks: 578
Fixes: 217
Registered: ‎01-01-2012

Re: signed up for higher end fibre but getting low results

Our tests are showing what's known as a bridge tap which could be a internal issue.

Can you confirm the router is connected to the master phone socket?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team