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severe,intermittent, Fibre slowdown

Neverhood
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: 02-06-2015

severe,intermittent, Fibre slowdown

Quite frequently I am getting considerably lower speeds than I am paying for.

 

I have run a btwholesale speed test on my line and it came back the first time as 20mbps and then 24mbps I have seen as low as 15mbps by my own speed tests.

Other times its "fine" at 59mbps, a shame as I used to get almost the 74mbps I paid "up to" for when I first signed up, but I get cross talk, unfortunately :/

 

Most of the time its fine and it does seem to be evenings it gets slow, but given I am at work in the day and asleep at night, evenings would be when I expect to get what I pay for and its not even getting the the lower end of what I  *should* be getting.

 

 

3 REPLIES
Neverhood
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: 02-06-2015

Re: severe,intermittent, Fibre slowdown

down to 16mbps now

Superuser
Superuser
Posts: 3,032
Thanks: 1,414
Fixes: 9
Registered: 10-04-2007

Re: severe,intermittent, Fibre slowdown

@Gandalf  Is this another Hot VLAN problem?

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: severe,intermittent, Fibre slowdown

Sorry to hear you're having issues.

Our tests are showing there's a potential capacity issue at your exchange.

I'll update your open fault shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team