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session closed due to error: Could not resolve host

tina75
Hooked
Posts: 7
Registered: 29-11-2016

session closed due to error: Could not resolve host

my router says it has been active for 2 days yet i loose connection VERY regular i cannot play my game at peak times as it times out constantly (real time strategy game..so it is effecting my progress) at same time as router logs session error. this has been an issue since i joined pn and i even bought new netgear router in hope of improving but connection times out constant as the way you communicate with router to (often not working) https://dbtpnhdm.bt. causes the router to think it is a DOS attack as it continues to com with this faulty address..so back to stock router supplied by pn it gives different name to error but same problem..i cannot watch netflix or stream unless i buffer as latency is also causing so much packet loss and sometimes i can't even watch sd when i should be able to view in hd especialy when no other network use is happening in household. got to say i regret changing and feel like i have been missold exactly the same way talk talk done when they started trading..and i will never go back to them..afaraid to say looking at internet about plusnet and even these forums i think i have been conned again

 

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ61818501
3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated 11/11/16
4. Board version: Plusnet Hub One
5. DSL uptime: 2 days, 16:57:17
6. Data rate: 1999 / 39950
7. Maximum data rate: 29081 / 76152
8. Noise margin: 29.3 / 16.5
9. Line attenuation: 10.4 / 9.4
10. Signal attenuation: 11.3 / 9.4
11. Data sent/received: 5.7 GB / 62.5 GB
12. Broadband username:  
13. 2.4 GHz Wireless network/SSID: home1
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: home2
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 90:4d:4a:0a:0e:24
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

user named removed so not to post in forums

5 REPLIES
tina75
Hooked
Posts: 7
Registered: 29-11-2016

Re: session closed due to error: Could not resolve host

in the last 2 hours my connection as dropped 10 times..completely unaceptable and i notice unhappy customers don't get answer in forums..so anyone with problems do not moan or complain about their [-Censored-] service just state the issue or you will get ignored

11:43:56, 30 Nov. (233333.830000) CWMP: session completed successfully
11:43:56, 30 Nov. (233333.620000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
11:43:43, 30 Nov. (233320.670000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:43:43, 30 Nov. (233320.660000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:43:38, 30 Nov. (233315.900000) CWMP: session closed due to error: Could not resolve host
11:43:38, 30 Nov. (233315.890000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:43:38, 30 Nov. (233315.880000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:43:08, 30 Nov. (233285.630000) CWMP: session closed due to error: Could not resolve host
11:43:04, 30 Nov. (233281.620000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:43:04, 30 Nov. (233281.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:43:03, 30 Nov. (233281.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
11:37:36, 30 Nov. (232954.390000) CWMP: session completed successfully
11:37:36, 30 Nov. (232954.170000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
11:37:28, 30 Nov. (232945.880000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:37:28, 30 Nov. (232945.870000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:37:20, 30 Nov. (232938.380000) CWMP: session closed due to error: Could not resolve host
11:37:20, 30 Nov. (232938.360000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:37:20, 30 Nov. (232938.360000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:36:50, 30 Nov. (232908.110000) CWMP: session closed due to error: Could not resolve host
11:36:50, 30 Nov. (232908.090000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:36:50, 30 Nov. (232908.090000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:36:50, 30 Nov. (232907.830000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
11:32:39, 30 Nov. (232656.980000) CWMP: session completed successfully
11:32:39, 30 Nov. (232656.760000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
11:32:26, 30 Nov. (232644.050000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:32:26, 30 Nov. (232644.040000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:32:18, 30 Nov. (232636.430000) CWMP: session closed due to error: Could not resolve host
11:32:18, 30 Nov. (232636.410000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:32:18, 30 Nov. (232636.410000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:31:48, 30 Nov. (232606.160000) CWMP: session closed due to error: Could not resolve host
11:31:48, 30 Nov. (232606.150000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
11:31:48, 30 Nov. (232606.140000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:31:48, 30 Nov. (232605.890000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
10:32:13, 30 Nov. (229031.330000) CWMP: session completed successfully
10:32:13, 30 Nov. (229031.120000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
10:32:04, 30 Nov. (229022.220000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
10:32:04, 30 Nov. (229022.210000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
10:31:53, 30 Nov. (229010.850000) CWMP: session closed due to error: Could not resolve host
10:31:53, 30 Nov. (229010.840000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
10:31:53, 30 Nov. (229010.830000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
10:31:23, 30 Nov. (228980.580000) CWMP: session closed due to error: Could not resolve host
10:31:23, 30 Nov. (228980.570000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
10:31:23, 30 Nov. (228980.560000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
10:31:22, 30 Nov. (228980.310000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
10:18:42, 30 Nov. (228219.580000) CWMP: session completed successfully
10:18:41, 30 Nov. (228219.360000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
10:18:33, 30 Nov. (228211.100000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
10:18:33, 30 Nov. (228211.090000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
10:18:26, 30 Nov. (228203.820000) CWMP: session closed due to error: Could not resolve host
10:18:26, 30 Nov. (228203.810000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
10:18:26, 30 Nov. (228203.800000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
10:17:56, 30 Nov. (228173.550000) CWMP: session closed due to error: Could not resolve host
10:17:55, 30 Nov. (228173.540000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
10:17:55, 30 Nov. (228173.530000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
10:17:55, 30 Nov. (228173.280000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
tina75
Hooked
Posts: 7
Registered: 29-11-2016

Re: session closed due to error: Could not resolve host

admin persons put cencored to make it look like i was swearing..i never swore ..still no offer of help either just like i thought..take time to cencor but not to help a paying customer..

Moderator's note by Mike (Mav): Insults edited/removed as per Forum rules.

Moderator
Moderator
Posts: 17,033
Thanks: 2,028
Fixes: 142
Registered: 06-04-2007

Re: session closed due to error: Could not resolve host

Moderator's note by Mike (Mav)

There is a list of words in the swear filter that are deemed unsuitable to be used in a family-friendly forum that are automatically censored as you post which is what happened in this case. Moderators will always leave a note if they do this manually.

 

If you feel there are any words which should not be in the swear filter feel free to use the Report to Moderator option where they will be reviewed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

tina75
Hooked
Posts: 7
Registered: 29-11-2016

Re: session closed due to error: Could not resolve host

ok i will re-word..service is garbage..still no help in forums or from ticket....since you took time to explain about keyword blacklist can you explain why i pay you for service i don't recieve

Moderator
Moderator
Posts: 25,988
Thanks: 1,239
Fixes: 50
Registered: 14-04-2007

Re: session closed due to error: Could not resolve host

The forum moderators are just customers with no access to Plusnet's systems.

Customer and Forum Moderator.