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self install fibre question for plusnet staff
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self install fibre question for plusnet staff
09-01-2016 4:16 PM
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Hi
I want to upgrade my ADSL package to fibre broadband and as I understand it I will be getting a Hub One so I assumed it would be self install. However on the upgrade screen it still asks me for an engineer appointment. I am self employed so can't really afford to take a day off work to wait for an engineer. Is it possible I could self install and cancel the engineer?
Thanks
dick:green Superfluous quote tags removed.
I want to upgrade my ADSL package to fibre broadband and as I understand it I will be getting a Hub One so I assumed it would be self install. However on the upgrade screen it still asks me for an engineer appointment. I am self employed so can't really afford to take a day off work to wait for an engineer. Is it possible I could self install and cancel the engineer?
Thanks
dick:green Superfluous quote tags removed.
Message 1 of 9
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Re: self install fibre question
09-01-2016 4:32 PM
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Message 2 of 9
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Re: self install fibre question for plusnet staff
09-01-2016 4:48 PM
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Thanks, I have now completed the upgrade. Could you confirm the engineer has been cancelled and my completion date?
Also I seem to be getting sent a plusnet 2704n router. Shouldn't I be sent a hub one for a self install?
Cheers
Also I seem to be getting sent a plusnet 2704n router. Shouldn't I be sent a hub one for a self install?
Cheers
Message 3 of 9
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Re: self install fibre question for plusnet staff
11-01-2016 2:24 PM
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Hello
Could someone from plusnet please confirm that my self install order has been put though and that I am being sent the correct router. Adam sent me a pm advising he would pass this to a colleague to action. I was also advised the engineer appointment would be cancelled.
Thanks
Could someone from plusnet please confirm that my self install order has been put though and that I am being sent the correct router. Adam sent me a pm advising he would pass this to a colleague to action. I was also advised the engineer appointment would be cancelled.
Thanks
Message 4 of 9
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Re: self install fibre question for plusnet staff
11-01-2016 3:25 PM
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Unfortunately automation has put it through with an appointment.
Leave this with me and I'll sort it out and send you an update via a ticket on your account within the next 24 hours once I'm able to get a self install order in place for you.
Leave this with me and I'll sort it out and send you an update via a ticket on your account within the next 24 hours once I'm able to get a self install order in place for you.
Message 5 of 9
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Re: self install fibre question for plusnet staff
11-01-2016 3:28 PM
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OK thanks
Message 6 of 9
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Re: self install fibre question for plusnet staff
12-01-2016 12:49 PM
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Thanks for sorting my order Harry. Can I confirm this is a self install and that the previous engineer appointment was cancelled? Can I also confirm that the evening and weekends phone product is still on my account as per my original fibre order? Thanks.
Message 7 of 9
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Re: self install fibre question for plusnet staff
12-01-2016 12:56 PM
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I haven't changed anything that you had set up on your account so the account change will be exactly how it was initially set up.
I simply cancelled the order on our suppliers systems and placed a new order that was self install
I simply cancelled the order on our suppliers systems and placed a new order that was self install
Message 8 of 9
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Re: self install fibre question for plusnet staff
12-01-2016 1:08 PM
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Lovely, thanks.
Message 9 of 9
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