repeat dsl disconnects

[#1]

Thanks for the update @soddit

I'm glad to hear things are looking better, let us know when you'd like a visual radius graph and we'll be happy to post it up here for you.

[#2]

Hopefully all is well, my son is not nagging me  Could I ask you for a radius graph.

[#3]

Hi @soddit

Please find below the RADIUS graph for the last 30 days of your connection.

As you can see, there are a few drops over the last 24 hours before the connection settled down.

If these continue to occur, I'd probably be inclined to get us to take another look at this.

Best wishes,

Dave

[#4]

Hi again

Things seem stable enough but I think we are still getting the odd drop off.

Its interesting that after the openreach guy visited, I was getting very good speeds but in the month since its crept down again. I sometimes wonder if its keep them happy then creep it down again, they wont notice.

[#5]

Hi @soddit

Below is a copy of the results from your line. While everything looks fine with the line, I can see that it is currently banded to 32.4Mbps for some reason. I apologise for this, and I have got this raised with BT Wholesale to have this unbanded for you. This should be done within 2 working days, so please let us know if you are still having issues on Monday.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	30.0 Mbps
Upstream Speed	13.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	740.2
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 14:00 to 12:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Technology	VDSL
Profile Name	0.128M-32.4M Downstream, Interleaving High - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-07-28T11:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	29.9 Mbps	32.4 Mbps	32.0 Mbps
Up Stream Line Rate	12.4 Mbps	14.7 Mbps	13.4 Mbps
Up Time	705.0 Sec	900.0 Sec	899.5 Sec
Retrains	0.0	3.0	0.0

[#6]

Thanks, I'll check again Monday evening 

[#7]

Ok Here are the stats from my connection showing the routers DSL rate and speedtest log.
I think we are still getting drop offs (according to my son, maybe his ethernet card), could I have a recent radius graph please

[#8]

Hi @soddit

Below is your Radius log for the past week. We are only seeing a single drop yesterday, apart from that it was on for 8 days straight prior.

[#9]

Thanks that one yesterday was me doing a router firm ware update, looks like i need to investigate my sons ethernet card