repeat dsl disconnects
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- Re: repeat dsl disconnects
repeat dsl disconnects
26-06-2018 5:17 PM
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This is something that has happened before and thought was fixed following two engineer visits, it was fairly stable for a while and the question closed
we've had new connections made at both pole and house incoming cable ends.
re ported at the cabinet and connections re checked at the master box.
I even bought a newer router just to rule that out.
when live the router DSL report shows averages of 44 down and 20 up
How do I get a report on disconnects before I raise another question/fault
Re: repeat dsl disconnects
26-06-2018 5:38 PM
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Hi soddit, here's a view of your disconnections over the past 30 days.
I'm sorry I can't offer much more insight at the moment as our supplier systems are down at present for emergency maintenance, presumably that should only be for a short while though.
Re: repeat dsl disconnects
26-06-2018 7:16 PM
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Am i right in thinking you mean its an Openreach issue
Re: repeat dsl disconnects
27-06-2018 9:30 AM - edited 27-06-2018 9:32 AM
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Hi @soddit,
There is a chance that this might have been the case.
You RADIUS graph looks much more solid now, which is very good to see :
Your router is also syncing within our suppliers Estimated Speed Range for this line at 44.3Mbps and no fault has been found on the line.
These DSL drops may well have been cause by an issue on your WLR3 line, however, I am unable to test for this I'm afraid as we are not your home phone provider. I would suggest getting in touch with whoever that may be and asking them to run a test on your line as well as we are not finding any issues from our side i'm afraid.
Let us know what you find out.
Re: repeat dsl disconnects
03-07-2018 9:14 PM
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Hi again
i spoke to the inevitable non english support guy from BT re doing line tests as suggested by Masters of reality, he was as much use as a chocolate teapot, kept trying to return me to plusnet as I'm not a BT broadband user, he eventually got the message and couldn't find anything wrong with the line
any way I did a bit of research on this and a friend in the telecoms business told me this
If you mean disruption on the 18th and i believe 26th..... Western power distribution were replacing the sub station which powers the cabinet in Sth Rauceby
that explains the original post but we are still getting random disconnects, any suggestions
I've attached a copy of the routers dsl log
Re: repeat dsl disconnects
04-07-2018 10:06 AM
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Thanks for that info @soddit - makes a lot of sense.
Here's a visual RADIUS of the past 7 days.
There does indeed seem to be random interference - with more in the evening than during the day. Can I ask if some of these drops in session can be attributed to you resetting / power cycling the router?
Could you please plug your router directly into your Test Socket for me? A guide on how to locate this can be found here - This rules out internal wiring, face plates and extension sockets as being the cause. If the problem still persists from here we will go down the route of raising a fault.
Let us know how it goes.
Re: repeat dsl disconnects
05-07-2018 12:11 AM
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OK, I'll try that friday when I have a day off
Re: repeat dsl disconnects
05-07-2018 9:52 AM
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Re: repeat dsl disconnects
05-07-2018 8:16 PM - edited 05-07-2018 8:29 PM
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Ok I'm connected to the test socket via a micro filter
initial readings on the full set up is 19999 down and 13142 up
on test socket and micro filter 19999 down and 13378 up.
This is lower than expected as I was told i could expect at least high 20s down, tempted to upgrade to the offer that guarantees a min of 32 down but not until this is sorted
Lets see how things go
Re: repeat dsl disconnects
06-07-2018 9:20 AM
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As your sync rate is below your estimates I'd raise a fault to us at http://faults.plus.net so we can investigate this further with our suppliers.
If you can drop us a reply over here once you've reported the fault online we'll be happy to pick it up.
Re: repeat dsl disconnects
06-07-2018 7:19 PM - edited 06-07-2018 7:20 PM
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Ok fault reported as intermittent dsl drop off and slow down speeds.
Still connected to test socket
Down speed remains at 19999
On previous recent faults, same as this one, we have had 2 engineer visits
1st one checked the pole to house connectors and replaced them, reported us at the fibre cabinet and couldn't find any down deficits
2nd tested the lines again, same outcome.
I wonder if it's something at the dslam end
Re: repeat dsl disconnects
06-07-2018 11:11 PM
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Re: repeat dsl disconnects
07-07-2018 1:06 PM - edited 07-07-2018 1:07 PM
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Replaced the DSL cable and microfilter with new, no improvement.
Still no DSL connection.
Eternal damnation for me, kids with no net and little or no 2g as we live in a not spot is of course all my fault. Sat in the car to post this.
Re: repeat dsl disconnects
08-07-2018 12:33 PM
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Thank you for your continued patience. It is evident the connection is not working correctly and something is wrong. I have updated the fault ticket currently active on your account which can be found here. Please can you provide confirmation of the information we require.
Re: repeat dsl disconnects
12-07-2018 10:09 PM - edited 12-07-2018 10:11 PM
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well the engineer came and left 5 hrs later.
after much searching at the exchange, the fibre cabinet, the local junction box (where he found shoddy connections by previous engineers to open that one) he eventually tracked the intermittent fault to the drop cable. Duly replaced and new master socket installed by my pc (very handy) he also found my router was dead (going back to be sorted as only 3 months old), luckily I had an old one tucked away and now get 45 down and 12 up on old N600 router.
Very happy with the outcome and only time will tell if it is stable, it would be interesting to see the radius chart in a few days before I close this as fixed
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