reduced fibre speed
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reduced fibre speed
07-06-2016 11:13 PM
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Has anyone experienced sudden drop in fibre service to less than half speed in the last 24 hours?
Re: reduced fibre speed
08-06-2016 9:04 AM
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Re: reduced fibre speed
08-06-2016 9:40 AM
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Can the telephone exchange be checked?
Re: reduced fibre speed
08-06-2016 11:26 AM
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Re: reduced fibre speed
08-06-2016 11:42 AM
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Re: reduced fibre speed
08-06-2016 11:55 AM
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There isn't any issues with the exchange I can see so I'd recommend raising a fault here
Re: reduced fibre speed
08-06-2016 4:47 PM
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Hi Paul, yes mine dropped by more than half yesterday evening and it's still running slow, been fine for a few weeks. I dont understand why this happens.. very erratic.
Re: reduced fibre speed
08-06-2016 4:50 PM
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@patti Have you gone through the steps at https://faults.plus.net ?
Re: reduced fibre speed
08-06-2016 4:58 PM
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yes Matthew I have. This happens quite a lot. It's never been a stable connection, when I first changed to Fibre last 15 months ago it was great at first. I was told by the Engineer the speeds were capable of reaching 80 megs.. Was told I should expect 38 meg. Can you check my profile and ensure I am getting my correct speeds please?
Re: reduced fibre speed
08-06-2016 5:17 PM
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@patti You're on the old 40/20 package so if you wanted more speed you could upgrade to the Fibre Extra package.
The connection looks fine from what I can see.
Are you connecting over a wireless or a wired connection?
Re: reduced fibre speed
08-06-2016 6:46 PM
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its now back to normal 11mb
Re: reduced fibre speed
08-06-2016 6:50 PM
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Re: reduced fibre speed
09-06-2016 10:17 AM
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No, the pro add-on and Fibre Extra are completely separate.
Fibre extra allows speeds up to 76Mbps.
Re: reduced fibre speed
09-06-2016 11:33 AM
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Extra would be of no benefit because service is not available as I am 3km away from exchange
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