random drops
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- Re: random drops
random drops
27-07-2015 3:47 PM
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Re: random drops
27-07-2015 4:07 PM
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Which lights on the router go off when your connection drops?
Does the DSL light on the Openreach modem go off or start flashing?
Re: random drops
27-07-2015 4:16 PM
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Re: random drops
27-07-2015 4:21 PM
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Re: random drops
27-07-2015 4:29 PM
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Re: random drops
28-07-2015 3:47 PM
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Can someone investigate the other end please. Is my line unstable now since regrading from ADSL to Fibre ?
Re: random drops
28-07-2015 5:56 PM
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Your connection profile is fine:
Downstream Speed 75.7 Mbps
Upstream Speed 20.0 Mbps
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
If the line continues to drop more regularly then I'd suggest reporting this in to us at https://faults.plus.net
Re: random drops
29-07-2015 9:11 PM
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Re: random drops
30-07-2015 8:48 AM
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Link to Plusnet data line speed (or profile) is https://portal.plus.net/my.html?action=data_transfer_speed
You will need to enter your Plusnet username and password to see it. Note it only shows the speed not the line shown below with error protection details.
To see what BT have set your profile to, go to http://speedtest.btwholesale.com/, click "yes" and then "begin test". After that has ran click "Further Diagnostics" and enter only your phone number in the box marked telephone number. Ignore the rest of the boxes. Click on "Run Diagnostics".
Re: random drops
03-08-2015 8:26 AM
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Can a plusnet staff please link the graph from the last week so I can see if there is a pattern.
Re: random drops
03-08-2015 9:38 AM
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