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raised questions

gangee234
Newbie
Posts: 2
Registered: ‎18-10-2018

raised questions

Why aren't questions raised answered within 24hours  I have a question that was raised which I added comments to 3 days later still no response the question is is 183594076 becoming a little frustrated

It concerns higher prices for loyal customers over new business

3 REPLIES 3
dghatch
Newbie
Posts: 2
Registered: ‎18-10-2018

Re: raised questions

I'm a new customer, and I have a question about my order which I raised yesterday, and no answer yet. It's VERY concerning.

gangee234
Newbie
Posts: 2
Registered: ‎18-10-2018

Re: raised questions

Yes I thought I would get some joy here just can't face waiting 40 mins plus on phone to speak to someone who will only shove me in another queue for another long wait

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: raised questions

Hi @gangee234,

 

Thank you for your patience and I'm sorry for your long wait.

 

I have updated you via ticket here

 

Thank you.

 

 

 

Hi @dghatch,

 

I'm really sorry for your wait but please be aware that tickets, community forum and social media are not immediate response platforms.

 

I have checked over your query and responded here

 

Please let us know if we can be of further assistance.