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"waiting for www....................

normcall
Dabbler
Posts: 16
Registered: 08-09-2016

"waiting for www....................

We 'upgraded to fibre in the hope that connection times would be better than ADSL+.

Up and down loads seem to be faster but still takes ages to actually connect to most sites (even to the stage of timing out) which makes the 'upgrade' seem a waste of money.

Same thing happened with ADSL+ so is it Plusnet, our line, or something I'm missing. This very rarely happened before we moved here although we were with another ISP - perhaps we ought to change back!

13 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: "waiting for www....................

Hi @normcall,

 

Sorry to hear that you are experiencing issues with your service.  I am taking a look at your account now and will update this thread shortly.

Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: "waiting for www....................

Can you open a command prompt (if using Microsoft Windows) by performing the following:

Press the Windows Key and R at the same time, in the Run box that appears, type CMD and click OK

In the command prompt type IPCONFIG /ALL and then copy paste the results from the screen into this thread.

maranello
Aspiring Pro
Posts: 990
Thanks: 89
Fixes: 1
Registered: 11-01-2008

Re: "waiting for www....................

make sure you edit out any personal info from the ipconfig results (e.g. host name) before posting

My other car isn't a Ferrari
normcall
Dabbler
Posts: 16
Registered: 08-09-2016

Re: "waiting for www....................


   DNS Servers . . . . . . . . . . . : 208.67.220.220
                                       208.67.222.222
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{A7B56D92-5DE8-4AF4-B952-14A5811F70E9}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F3957FF2-91EF-48A5-9F84-96DF24FA8806}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:413:142a:2ea2:b933(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::413:142a:2ea2:b933%23(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Norm>

C:\Users\Norm>

Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: "waiting for www....................

Hi again,

 

Thanks for posting that but I'm missing some data. Could you PM me the full details at all please?

Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: "waiting for www....................

Another thought, can you also perform a tracert from the cmd prompt:

TRACERT WWW.GOOGLE.COM

 

And a second to:

TRACERT PORTAL.PLUS.NET

 

Please PM the results of those too.

 

Many thanks,

 

Steve

normcall
Dabbler
Posts: 16
Registered: 08-09-2016

Re: "waiting for www....................

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Admin>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . :
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Mixed
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82567LF-3 Gigabit Network Connec
tion
   Physical Address. . . . . . . . . : 00-19-99-6B-F2-6C
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::589b:ca92:11f2:8d93%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.****
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.***
   DHCPv6 IAID . . . . . . . . . . . : 234887577
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-0A-F4-B6-00-19-99-6B-F2-6C

   DNS Servers . . . . . . . . . . . : 208.67.222.222
                                       208.67.220.220
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VirtualBox Host-Only Network:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
   Physical Address. . . . . . . . . : 0A-00-27-00-00-14
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::782b:5240:1262:b1ed%20(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.177.237(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 453640231
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-0A-F4-B6-00-19-99-6B-F2-6C

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{2067EE79-540D-4838-AF30-E61459212A22}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:403:315a:2ea2:b933(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::403:315a:2ea2:b933%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{C5776D78-F200-4B4F-8765-BDFA40B84955}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


C:\Users\Admin>tracert www.google.com

Tracing route to www.google.com [216.58.212.100]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  PNHUB1 [192.168.1.79]
  2     *        *        *     Request timed out.
  3     *       16 ms    16 ms  137.hiper04.sheff.dial.plus.net.uk [195.166.143.
137]
  4    16 ms    16 ms    16 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]
  5    16 ms    16 ms    17 ms  195.99.125.134
  6    16 ms    16 ms    16 ms  peer1-et-2-1-0.telehouse.ukcore.bt.net [62.172.1
03.25]
  7    17 ms    17 ms    17 ms  195.99.126.105
  8    17 ms    17 ms    17 ms  108.170.246.225
  9    17 ms    17 ms    17 ms  108.170.238.149
 10    17 ms    17 ms    17 ms  lhr35s06-in-f100.1e100.net [216.58.212.100]

Trace complete.

C:\Users\Admin>tracert portal.plus.net

Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  PNHUB1 [192.168.1.79]
  2     *        *        *     Request timed out.
  3     *       16 ms    16 ms  137.hiper04.sheff.dial.plus.net.uk [195.166.143.
137]
  4    16 ms    16 ms    16 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]
  5    22 ms    22 ms    22 ms  84-93-224-48.plus.net [84.93.224.48]
  6    21 ms    21 ms    21 ms  po6.peh-cr01.plus.net [84.93.232.57]
  7    20 ms    21 ms    21 ms  reth0.peh-elbfw.plus.net [84.92.0.101]
  8    21 ms    21 ms    21 ms  10.104.0.55
  9    21 ms    21 ms    21 ms  portal.plus.net [212.159.8.2]

Trace complete.

 

Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: "waiting for www....................

Thanks for the information provided.  From the details you have given you're using OPENDNS and the traceroutes are showing connectivity with good response times to both hosts.  Not really seeing anything that would affect slow web connectivity there.

Do you have any extensions within the browser that could be affecting performance?   Adblock? Antivirus?

If you can try to disable those and see if it makes any difference.  Try an alternative DNS just in case too.  IPCONFIG /FLUSHDNS once changed.

If the experience is still poor after those checks, then also raise a fault at faults.plus.net as there may be errors on the line affecting performance or a VLAN issue that the faults team can investigate.

normcall
Dabbler
Posts: 16
Registered: 08-09-2016

Re: "waiting for www....................

Many thanks for the ideas, I don't think the configuration has changed since moving, but I'll work through the suggestions hopefully over the weekend.

royalbi
Dabbler
Posts: 18
Registered: 12-04-2017

Re: "waiting for www....................

Hi What version of Windows is that Vista!

Moderator
Moderator
Posts: 18,217
Thanks: 1,576
Fixes: 172
Registered: 11-01-2008

Re: "waiting for www....................

6.1 is actually Win 7..not that it really adds to the discussion.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: "waiting for www....................

I've seen some slow response times from opendns lately on my Plusnet connection, which may or maynot be the cause of yor issue.

May be worth switching to Google DNS (8.8.8.8 & 8.8.4.4) or even Plusnet's own DNS servers.

royalbi
Dabbler
Posts: 18
Registered: 12-04-2017

Re: "waiting for www....................

Interestingly yesterday last log entry 17:15 NTP Success

Then No entries at 23:15 connecter back to Bt server!

during that period of NO Logs everything back to normal.

This Morning return of the lag 10 sec page loading times! and a log every 40secs or so!

So when not connected to remote management everything is ok! or can people access your devices through this door?