"waiting for www....................
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- Re: "waiting for www....................
"waiting for www....................
11-04-2017 10:37 AM
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We 'upgraded to fibre in the hope that connection times would be better than ADSL+.
Up and down loads seem to be faster but still takes ages to actually connect to most sites (even to the stage of timing out) which makes the 'upgrade' seem a waste of money.
Same thing happened with ADSL+ so is it Plusnet, our line, or something I'm missing. This very rarely happened before we moved here although we were with another ISP - perhaps we ought to change back!
Re: "waiting for www....................
11-04-2017 11:27 AM
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Hi @normcall,
Sorry to hear that you are experiencing issues with your service. I am taking a look at your account now and will update this thread shortly.
Re: "waiting for www....................
11-04-2017 11:33 AM
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Can you open a command prompt (if using Microsoft Windows) by performing the following:
Press the Windows Key and R at the same time, in the Run box that appears, type CMD and click OK
In the command prompt type IPCONFIG /ALL and then copy paste the results from the screen into this thread.
Re: "waiting for www....................
11-04-2017 11:42 AM
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make sure you edit out any personal info from the ipconfig results (e.g. host name) before posting
Re: "waiting for www....................
11-04-2017 4:02 PM
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DNS Servers . . . . . . . . . . . : 208.67.220.220
208.67.222.222
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{A7B56D92-5DE8-4AF4-B952-14A5811F70E9}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{F3957FF2-91EF-48A5-9F84-96DF24FA8806}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:413:142a:2ea2:b933(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::413:142a:2ea2:b933%23(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Norm>
C:\Users\Norm>
Re: "waiting for www....................
12-04-2017 8:51 AM
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Hi again,
Thanks for posting that but I'm missing some data. Could you PM me the full details at all please?
Re: "waiting for www....................
12-04-2017 8:56 AM
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Another thought, can you also perform a tracert from the cmd prompt:
TRACERT WWW.GOOGLE.COM
And a second to:
TRACERT PORTAL.PLUS.NET
Please PM the results of those too.
Many thanks,
Steve
Re: "waiting for www....................
12-04-2017 10:25 AM
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Admin>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82567LF-3 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-19-99-6B-F2-6C
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::589b:ca92:11f2:8d93%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.****
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.***
DHCPv6 IAID . . . . . . . . . . . : 234887577
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-0A-F4-B6-00-19-99-6B-F2-6C
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter VirtualBox Host-Only Network:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
Physical Address. . . . . . . . . : 0A-00-27-00-00-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::782b:5240:1262:b1ed%20(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.177.237(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 453640231
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-0A-F4-B6-00-19-99-6B-F2-6C
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{2067EE79-540D-4838-AF30-E61459212A22}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:403:315a:2ea2:b933(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::403:315a:2ea2:b933%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{C5776D78-F200-4B4F-8765-BDFA40B84955}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Admin>tracert www.google.com
Tracing route to www.google.com [216.58.212.100]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms PNHUB1 [192.168.1.79]
2 * * * Request timed out.
3 * 16 ms 16 ms 137.hiper04.sheff.dial.plus.net.uk [195.166.143.
137]
4 16 ms 16 ms 16 ms be3-3104.psb-ir01.plus.net [195.166.143.136]
5 16 ms 16 ms 17 ms 195.99.125.134
6 16 ms 16 ms 16 ms peer1-et-2-1-0.telehouse.ukcore.bt.net [62.172.1
03.25]
7 17 ms 17 ms 17 ms 195.99.126.105
8 17 ms 17 ms 17 ms 108.170.246.225
9 17 ms 17 ms 17 ms 108.170.238.149
10 17 ms 17 ms 17 ms lhr35s06-in-f100.1e100.net [216.58.212.100]
Trace complete.
C:\Users\Admin>tracert portal.plus.net
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms PNHUB1 [192.168.1.79]
2 * * * Request timed out.
3 * 16 ms 16 ms 137.hiper04.sheff.dial.plus.net.uk [195.166.143.
137]
4 16 ms 16 ms 16 ms be3-3104.psb-ir01.plus.net [195.166.143.136]
5 22 ms 22 ms 22 ms 84-93-224-48.plus.net [84.93.224.48]
6 21 ms 21 ms 21 ms po6.peh-cr01.plus.net [84.93.232.57]
7 20 ms 21 ms 21 ms reth0.peh-elbfw.plus.net [84.92.0.101]
8 21 ms 21 ms 21 ms 10.104.0.55
9 21 ms 21 ms 21 ms portal.plus.net [212.159.8.2]
Trace complete.
Re: "waiting for www....................
12-04-2017 11:17 AM
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Thanks for the information provided. From the details you have given you're using OPENDNS and the traceroutes are showing connectivity with good response times to both hosts. Not really seeing anything that would affect slow web connectivity there.
Do you have any extensions within the browser that could be affecting performance? Adblock? Antivirus?
If you can try to disable those and see if it makes any difference. Try an alternative DNS just in case too. IPCONFIG /FLUSHDNS once changed.
If the experience is still poor after those checks, then also raise a fault at faults.plus.net as there may be errors on the line affecting performance or a VLAN issue that the faults team can investigate.
Re: "waiting for www....................
12-04-2017 11:48 AM
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Many thanks for the ideas, I don't think the configuration has changed since moving, but I'll work through the suggestions hopefully over the weekend.
Re: "waiting for www....................
12-04-2017 11:28 PM
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Hi What version of Windows is that Vista!
Re: "waiting for www....................
13-04-2017 3:35 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: "waiting for www....................
13-04-2017 4:14 PM
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I've seen some slow response times from opendns lately on my Plusnet connection, which may or maynot be the cause of yor issue.
May be worth switching to Google DNS (8.8.8.8 & 8.8.4.4) or even Plusnet's own DNS servers.
Re: "waiting for www....................
14-04-2017 12:32 PM
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Interestingly yesterday last log entry 17:15 NTP Success
Then No entries at 23:15 connecter back to Bt server!
during that period of NO Logs everything back to normal.
This Morning return of the lag 10 sec page loading times! and a log every 40secs or so!
So when not connected to remote management everything is ok! or can people access your devices through this door?
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- Re: "waiting for www....................