"Getting ready"
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: "Getting ready"
"Getting ready"
09-03-2017 11:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've tried manually putting in my details on the hub page but it always just refreshes the page when I try to connect after inputting my log in.
Re: "Getting ready"
10-03-2017 12:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums.
While waiting for a Plusnet staff member to come by, have you tried to factory reset the Hub One router?
Just on the off chance things are stuck somehow
From https://www.plus.net/help/broadband/router-user-guides/
If you’re having problems with setting your router up, it might be worth resetting it. Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router.
Keep the button pressed for 20 seconds. When the light on the front of your Hub turns green, release the reset button.
When the light on the front of the Hub turns blue, it’s now restored to factory settings.
Keep in mind that if you do this, it’ll completely restore your router to the settings it had when it arrived. So if you’ve made specific changes to your settings, they’ll need to be made again.
Re: "Getting ready"
10-03-2017 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: "Getting ready"
10-03-2017 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If staff have not offered assistance here by the time you get home, it might be a safer bet to phone in and ask what is happening.
Re: "Getting ready"
13-03-2017 8:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @mctaggart91
I am sorry to hear you're experiencing problems with the router autosetup. I've looked into your account and I can see you're now back online? Once again, apologies for the issues.
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page