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"Concentrator not reachable"

jameshalfpenny
Dabbler
Posts: 16
Registered: 17-01-2013

"Concentrator not reachable"

Hi,
After the DNS issues yesterday I was restarting the router to attempt to fix my connection but ever since that I've been getting the "connection could not be established: concentrator not reachable" error. I've rang the call centre a few times, the problem has been isolated to the previous session that was not ended: session kills have been attempted but have appeared unsuccessful.
Since then I've raised a fault, but I've not had any response since yesterday afternoon. I was hoping I could get more help as to solving the problem, I really could do with having the connection back up ASAP as I've already missed out on some significant work time. Any help would be appreciated.
Thanks.
1 REPLY
jameshalfpenny
Dabbler
Posts: 16
Registered: 17-01-2013

Re: "Concentrator not reachable"

This can be disregarded now, spoke to a very helpful lady this morning who arranged a session kill through the networks team which has eventually sorted the issue.