puzzled
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- Re: puzzled
puzzled
30-04-2016 4:14 PM - edited 30-04-2016 4:16 PM
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Wasn't quite sure which board to put this on, but as it's about a PlusNet connection, figured here was the best place.
The connection here is PlusNet Fibre. Have never had any real issues with it (couple of years, now) but the last few days have been experiencing difficulties accessing the usual range of sites.
What has prompted me (finally) to post is that now (last 48 hours) I have found one site completely inaccessible. I'm building a shopping village where products are featured from a number of companies - eg see http://www.sunshinecity.co.uk/desktop/pastimes-and-leisure/toys_games_puzzles_UK/speed1/Ben.php . Of the top eight products on that page, I can see only one of them - and I can't access the linked site, either.
However I have just called up the page on a mobile phone - Three network - and all eight of the photos display, and the site-links also work. I thought maybe I'd stuffed up the desktop links (while pagebuilding) so tried the equivalent mobile page on the PC - and the photos don't show up there either : /
I'm beyond puzzled and the only thing I can think of is that (somehow) the PN connection (or the PC) is preventing access to that site. Browser here is IE11 but I've just tried with Firefox and I can't see the photos with that, either, so I'm assuming this is not PC-related.
If anyone would care to try out the linked pages on a PN connection, and say if they can see the photos, I'd appreciate this : )
Thanks,
Penny.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: puzzled
30-04-2016 4:19 PM - edited 30-04-2016 4:21 PM
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All works fine on Firefox
Have you tried changing the DNS servers on the computer
Re: puzzled
30-04-2016 4:20 PM
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thanks : )
could I ask what type of PN connection you have?
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: puzzled
30-04-2016 4:22 PM
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fibre but as edited above I am not using Plusnet DNS
Re: puzzled
30-04-2016 4:24 PM
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Just had a look at the page image link and this may be the problem
Re: puzzled
30-04-2016 4:26 PM
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All working fine here (Chrome Version 49.0.2623.112 m). However, the site's display would not encourage me to visit...
Re: puzzled
30-04-2016 4:28 PM
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@Oldjim wrote:
Have you tried changing the DNS servers on the computer
lol
it has DNS servers?
wasn't aware of that (and wouldn't have a clue how to change them, either) (and it's not my PC).
@Oldjim wrote:
fibre but as edited above I am not using Plusnet DNS
... so this issue could be related to PlusNet DNS? sorry, don't know much about such things : /
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: puzzled
30-04-2016 4:35 PM
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@Jaggies wrote:
All working fine here (Chrome Version 49.0.2623.112 m).
thanks : ) could I ask what type of PN connection you have, and if you use PN DNS? (don't know the first thing about the latter but am beginning to understand that factor might be relevant somehow).
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: puzzled
30-04-2016 4:49 PM
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It is possible that the link to trackwebgains.com is being blocked by something on the PC
This could include the anti virus or even a spyware blocker
Re: puzzled
30-04-2016 4:51 PM
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@Jaggies wrote:
All working fine here
... thank you for the screenshot, incidentally Have taken one of how things display here, for comparison.
am hoping it will enclose okay, am not trying preview as last time I did that (earlier) I couldn't get back to message-edit stage.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: puzzled
30-04-2016 4:55 PM
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so you are seeing the associated text not the image itself
what do you see here http://www.happypuzzle.co.uk/uploads/productimages/Page-A-Day-Calendar-Mind-Benders.png
You should see this
Re: puzzled
30-04-2016 4:58 PM
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@Oldjim wrote:
so you are seeing the associated text not the image itself
what do you see
... just this : /
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: puzzled
30-04-2016 5:09 PM
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@Oldjim wrote:
It is possible that the link to trackwebgains.com is being blocked
This could include the anti virus or even a spyware blocker
... don't know about there being any spyware blockers, but anti-virus here is Avast (free). Maybe it has an issue with the linked site, then (?).
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: puzzled
30-04-2016 5:25 PM
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you could try disabling Avast and then try the link above
Re: puzzled
on 30-04-2016 5:31 PM - last edited on 30-04-2016 9:42 PM by Mav
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... thank you for the advice sounds like a logical way forwards. However I don't actually know how to disable it - would this require a complete uninstall? *that* I know how to do, just thought I'd ask in case there was any simpler method : /
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
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