promised 64mbps only getting 17mbps
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- Re: promised 64mbps only getting 17mbps
18-08-2017 4:03 PM
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Was asked to come back to Plusnet with promises of great customer service and fast speeds.
Very disappointed on both areas !
Speed woefully slow less than a fifth of there minimum guaranteed speed of 64mbps
& trying to get through to customer services what a joke.
Better improve very quickly or im off.
Fixed! Go to the fix.
Re: promised 64mbps only getting 17mbps
20-08-2017 5:12 AM
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Strange, I've had brilliant customer service.
But I too have not go great speeds and not what was quoted on signup. But it seems to be down to the local infrastructure of BT/OR
Pretty sure you will get some proper attention. I reported a fault here, with stats, and they staff here actioned it right away
21-08-2017 3:02 PM
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Re: promised 64mbps only getting 17mbps
29-08-2017 3:39 PM
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Have now had problem solved, very happy thanks Plusnet for getting it resolved.
Dawn
Re: promised 64mbps only getting 17mbps
01-09-2017 3:37 PM
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I just posted about the exact same thing and it appears that despite promises, Openreach cant actually deliver what was promised today - CHECK BACK in NOVEMBER!
Maybe you have the same problem - order complete minus the small matter of fibre actually being enabled
Re: promised 64mbps only getting 17mbps
02-09-2017 3:38 PM
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