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power loss

richierich007
Grafter
Posts: 38
Fixes: 1
Registered: 02-05-2014

power loss

as the topic says , i had a blip in my power supply for about 10 secs and that was enough to alter my line speeds
i was hitting about 60/18 but after the power loss im down to 18/12 , will the cabinet/exchange reset my line automatically and how long will this take or do i need to raise a fault
3 REPLIES
Community Veteran
Posts: 38,417
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: power loss

have you tried a resync
richierich007
Grafter
Posts: 38
Fixes: 1
Registered: 02-05-2014

Re: power loss

is there any online instructions
Community Veteran
Posts: 38,417
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: power loss

Nope
The usual method is to disconnect from the internet using the browser interface to the router and then after a few minutes power down the modem then power up again
You may need to manually reconnect using the browser interface to the router
This assumes that you have a BT Modem and separate router but if you have a combined unit then you power down the router after disconnecting as above