pokerstars.uk not working
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- Re: pokerstars.uk not working
Re: pokerstars.uk not working
02-04-2019 3:29 PM
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Hi @will4,
I'm sorry to hear that you're also experiencing this problem. Do you experience any issues when trying to access any other websites, or is it just Pokerstars that's affected?
Please can you confirm whether you see an error message when you try and access this website and, if so, what the error message says.
Re: pokerstars.uk not working
02-04-2019 3:45 PM
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No othe sites as far as i can tell. The error msg is
"The connection has timed out
The server at www.pokerstars.uk is taking too long to respond."
It only occurs when connecting through the router, it happens on all devices, if I switch wifi off on my phone and use mobile data it works fine. I have tried re-setting and de-faulting the router. I have changed the dns server address on my P.C with no success.
It has been suggested previously that this may be due to ip address geolocation.
Re: pokerstars.uk not working
02-04-2019 3:52 PM
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log file report
15:41:24, 02 Apr. |
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.x.x]:51321->[52.166.251.x.x]:443 on ppp3) |
15:41:23, 02 Apr. |
IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [216.58.x.x]:443->[146.199.x.x]:45777 on ppp3) |
15:41:21, 02 Apr. |
BLOCKED 1 more packets (because of Packet invalid in connection) |
15:41:21, 02 Apr. |
BLOCKED 3 more packets (because of Packet invalid in connection) |
15:41:20, 02 Apr. |
IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [216.58.x.x]:443->[146.199.x.x]:45777 on ppp3) |
15:40:25, 02 Apr. |
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 146.199.x.x->216.58.x.x on ppp3) |
Re: pokerstars.uk not working
02-04-2019 3:55 PM
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Hi @will4,
Thank you for confirming that. I've checked and you're currently connected on an IP address that is within the range that is affected by Geolocation issues.
I've performed a session kill on your connection. Please turn your router off for at least 15 minutes and then back on - when it reconnects you will be on a different IP address and this will hopefully not be in the range that's affected. Please let us know if the issue persists once you've done this.
Re: pokerstars.uk not working
02-04-2019 5:48 PM
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Hi Emily
Still no good log still showing "in blocks"
Re: pokerstars.uk not working
02-04-2019 5:54 PM
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Nope still not working, I have to use a proxy to load the website. Connection to the actual game servers works fine for playing though.
Considering switching provider anyway since our contract has been up for ages and we've been overpaying for our service.
Re: pokerstars.uk not working
02-04-2019 6:57 PM
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Sorry to see that both,
From checking it doesn't look like your latest sessions have disconnected. Could you try powering the router off for a few minutes before reconnecting and trying again?
Re: pokerstars.uk not working
02-04-2019 7:04 PM
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I tried all that months ago and it made no difference.
I'm too busy right now and there are multiple people in the house online, especially when I doubt it will change anything based off doing the same thing already with no affect.
The help is appreciated but it appears to me that it's a problem that's going beyond turning it off and on again
It's been a problem for well over a year and it's the only site I've found to have a problem with. I don't visit it that often and I have a work around.
Re: pokerstars.uk not working
02-04-2019 7:23 PM
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As you suspected J-B, a power cycle made no difference.
Interestingly I have also received an email from pokerstars support to say that they believe the issue had been resolved. I have also told them that it definitely hasn’t.
Re: pokerstars.uk not working
02-04-2019 8:32 PM
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Sorry to hear this.
Unfortunately there's not much further we can do regarding this.
It may be worth getting back in touch with them and asking if they're using a out-of-date geo location service
Re: pokerstars.uk not working
02-04-2019 8:44 PM
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You need to escalate this to the tech guys to run a trace. The log messages from the router should point to where the problem lays to someone who has a good knowledge of TCPIP.
This has being going on for over 12 months. It was never an issue beore I changed to fibre!
Re: pokerstars.uk not working
02-04-2019 9:29 PM
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Hi Will.
As per my colleagues reply, I'm afraid the issue would likely lie with the website in question using out of date geolocation data, which we don't have control of. It may be worth switching your router off overnight to try to pick up a different IP range.
Re: pokerstars.uk not working
18-05-2019 8:18 PM
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I also have this problem and have not heard back for days now? I have been abandoned
Re: pokerstars.uk not working
18-05-2019 8:34 PM
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Re: pokerstars.uk not working
18-05-2019 8:36 PM
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Moderator's Note(s)
Two near-duplicate posts have been removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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