pokerstars.uk not working
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pokerstars.uk not working
08-01-2019 3:07 PM
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Is it being blocked? 🤔
Re: pokerstars.uk not working
08-01-2019 3:49 PM
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I can connect to it on my PN connection.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: pokerstars.uk not working
08-01-2019 3:49 PM
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I can access it ok. Have you got safeguard enabled?
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Re: pokerstars.uk not working
08-01-2019 3:52 PM
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Re: pokerstars.uk not working
08-01-2019 3:56 PM
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I can resolve DNS name and it pings on ICMP fine. Just in a browser it's continually loading.
Fire up the VPN and it's fine.
Re: pokerstars.uk not working
08-01-2019 4:22 PM
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Have you tried a different browser?
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Re: pokerstars.uk not working
08-01-2019 4:36 PM
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When I read this I thought there might be a problem with the Geolocation services incorrectly marking you as attempting to connect from another country, both the IP's you've used recently correctly show as originating from the UK.
We've sent an email to the site asking them
Is there any restriction to services on your side that may be affecting our customer base on 51.6.0.0/15 IP subnet? I understand there may often be restrictions for IP addresses geo-located outside of the UK but this is a UK range.
We will keep you up to date with any responses.
Re: pokerstars.uk not working
04-02-2019 7:59 PM
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Any update on this please?
I can't access pokerstars.uk website from my plusnet account. I've tried on three different devices using multiple browsers, been an ongoing problem for months.
I can however load the website using a proxy.
Our broadband IP address is 146.66.xx.xx if this is of any help.
Re: pokerstars.uk not working
04-02-2019 9:05 PM
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Re: pokerstars.uk not working
04-02-2019 9:13 PM
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It just times out, takes ages to think about it then I get the standard timed out page:
ERR_CONNECTION_TIMED_OUT
A google search seems to suggest this is a common problem for plusnet customers with pokerstars. I've not had problems with any other sites that I noticed.
Re: pokerstars.uk not working
05-02-2019 10:05 AM
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We're really struggling to replicate this internally every connection we've tried has given us access and we have yet to hear back from Pokerstars, as a last ditched effort we've given you a static IP but you'll need to power down your router for 5 minutes for this to take effect.
Please let us know how you get on with this.
Re: pokerstars.uk not working
05-02-2019 12:48 PM
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Thanks Jono,
I've restarted the router and now have the IP 80.229.xxx.xxx
However I'm still unable to load the pokerstars.uk website unless I use a proxy.
Re: pokerstars.uk not working
05-02-2019 1:01 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: pokerstars.uk not working
05-02-2019 2:14 PM
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@J-B wrote:
I've restarted the router and now have the IP 80.229.xxx.xxx
However I'm still unable to load the pokerstars.uk website unless I use a proxy.
This is really strange as we're able to get there fine with IP's from all of our ranges and so cannot replicate the issue.
Re: pokerstars.uk not working
02-04-2019 2:49 PM
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I also have this problem since upgrading to fibre, has it been resolved yet?
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