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pokerstars.uk not working

itimjim
Newbie
Posts: 4
Registered: ‎08-01-2019

pokerstars.uk not working

While I'm connected to plus.net, pokerstars.uk will not load. Its 100% plus.net, as when I go onto cellular, or use PIA VPN, it works fine.

Is it being blocked? 🤔
33 REPLIES 33
Moderator
Moderator
Posts: 20,971
Thanks: 2,960
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Registered: ‎11-01-2008

Re: pokerstars.uk not working

do you have safeguard activated?
I can connect to it on my PN connection.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Baldrick1
Hero
Posts: 3,194
Thanks: 1,375
Fixes: 87
Registered: ‎30-06-2016

Re: pokerstars.uk not working

I can access it ok. Have you got safeguard enabled?

itimjim
Newbie
Posts: 4
Registered: ‎08-01-2019

Re: pokerstars.uk not working

No, safeguard is off. Thanks. Tim
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itimjim
Newbie
Posts: 4
Registered: ‎08-01-2019

Re: pokerstars.uk not working

As above. No safeguard.
I can resolve DNS name and it pings on ICMP fine. Just in a browser it's continually loading.

Fire up the VPN and it's fine.
Baldrick1
Hero
Posts: 3,194
Thanks: 1,375
Fixes: 87
Registered: ‎30-06-2016

Re: pokerstars.uk not working

Have you tried a different browser?

Community Gaffer
Community Gaffer
Posts: 3,169
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Registered: ‎29-09-2011

Re: pokerstars.uk not working

When I read this I thought there might be a problem with the Geolocation services incorrectly marking you as attempting to connect from another country, both the IP's you've used recently correctly show as originating from the UK.

 

We've sent an email to the site asking them 

 

Is there any restriction to services on your side that may be affecting our customer base on 51.6.0.0/15 IP subnet?  I understand there may often be restrictions for IP addresses geo-located outside of the UK but this is a UK range.

 

We will keep you up to date with any responses.

 Jono H
 Plusnet Community Manager
J-B
Hooked
Posts: 5
Registered: ‎04-02-2019

Re: pokerstars.uk not working

Any update on this please?

I can't access pokerstars.uk website from my plusnet account. I've tried on three different devices using multiple browsers, been an ongoing problem for months.

I can however load the website using a proxy.

Our broadband IP address is 146.66.xx.xx if this is of any help.

Plusnet Help Team
Plusnet Help Team
Posts: 7,083
Thanks: 731
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Registered: ‎01-01-2012

Re: pokerstars.uk not working

Sorry to hear this.

Do you get a specific error or does the page just not load at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
J-B
Hooked
Posts: 5
Registered: ‎04-02-2019

Re: pokerstars.uk not working

It just times out, takes ages to think about it then I get the standard timed out page:

 

ERR_CONNECTION_TIMED_OUT

A google search seems to suggest this is a common problem for plusnet customers with pokerstars. I've not had problems with any other sites that I noticed.

Community Gaffer
Community Gaffer
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Registered: ‎29-09-2011

Re: pokerstars.uk not working

We're really struggling to replicate this internally every connection we've tried has given us access and we have yet to hear back from Pokerstars, as a last ditched effort we've given you a static IP but you'll need to power down your router for 5 minutes for this to take effect.

Please let us know how you get on with this.

 

 Jono H
 Plusnet Community Manager
J-B
Hooked
Posts: 5
Registered: ‎04-02-2019

Re: pokerstars.uk not working

Thanks Jono,

 

I've restarted the router and now have the IP 80.229.xxx.xxx

However I'm still unable to load the pokerstars.uk website unless I use a proxy.

Moderator
Moderator
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Registered: ‎11-01-2008

Re: pokerstars.uk not working

You could try a factory reset of the router if you haven't already.
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Community Gaffer
Community Gaffer
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Registered: ‎29-09-2011

Re: pokerstars.uk not working


@J-B wrote:

 

I've restarted the router and now have the IP 80.229.xxx.xxx

However I'm still unable to load the pokerstars.uk website unless I use a proxy.


This is really strange as we're able to get there fine with IP's from all of our ranges and so cannot replicate the issue.

 Jono H
 Plusnet Community Manager
will4
Hooked
Posts: 7
Registered: ‎08-11-2018

Re: pokerstars.uk not working

I also have this problem since upgrading to fibre, has it been resolved yet?Huh