plusnet hub one
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plusnet hub one
24-11-2015 3:18 PM
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Re: plusnet hub one
24-11-2015 3:19 PM
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Re: plusnet hub one
24-11-2015 4:22 PM
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Re: plusnet hub one
24-11-2015 4:25 PM
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Got an email and a text today saying ill be getting a nice new Hub One...will this mean that I wont need to be in for the engineer to install fibre ????
Sorry to hi-jack your post
Re: plusnet hub one
24-11-2015 4:26 PM
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Re: plusnet hub one
24-11-2015 4:49 PM
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We have only just gone live with our Super Fibre Broadband and,
it would seem that we Did NOT get one of these New "Hub One"
Routers ..... anyone know why this is?
What do we need to do to get one?
Any replies welcomed.
Many Thanks
David
PS, speedtests, as instructed, have proven that we are getting SLOWER
speeds than we were when on 'ordinary' copper-wire broadband.
Re: plusnet hub one
24-11-2015 5:01 PM
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Quote from: Matthew @dabba
You'll still need a engineers visit.
Doubly Pleased, thanks Matthew.
Re: plusnet hub one
24-11-2015 7:05 PM
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Quote from: landsok Hi,
We have only just gone live with our Super Fibre Broadband and,
it would seem that we Did NOT get one of these New "Hub One"
Routers ..... anyone know why this is?
What do we need to do to get one?
Any replies welcomed.
Yes, I'm confused by this one too. I only started with P/N yesterday, order went in four weeks back. P/N sent me a router and a separate modem. Really wish now I hadn't bothered requesting the P/N router as it will now never be used as I'm using my BT Homehub 5. Worst part is, I also have a totally pointless separate modem still all wrapped up in the box. What am I supposed to do with this now?
It therefore seems some customers are getting one thing and others something else.
Re: plusnet hub one
25-11-2015 8:57 PM
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Quote from: Kimberlin It therefore seems some customers are getting one thing and others something else.
As a long standing existing customer, we upgraded to fibre this week to be rewarded with a every old router and no modem as the Openreach no longer supply them.
Luckily the engineer came through and shorted PlusNet's short coming on the missing modem!!
Re: plusnet hub one
27-11-2015 11:26 AM
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Just phoned Plusnet with regard to upgrading to fibre all ok, I then asked would it be a Plusnet Hub 1 router,I was informed by the sales advisor (Mandy) definately no!! ony Hub one's will be sent with orders on and after 17th December, so I withheld from completing the upgrade order.
Re: plusnet hub one
27-11-2015 11:50 AM
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Re: plusnet hub one
27-11-2015 12:01 PM
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adie:red removed staff name as per link:rules
Re: plusnet hub one
27-11-2015 12:04 PM
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Re: plusnet hub one
27-11-2015 3:35 PM
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Quote from: Matthew The agent you spoke with is incorrect.
If you go through the upgrade you will get a Hub 1.
And so, with respect, when will those of us who have just very recently signed up be sent a Hub 1? As I stated in an earlier post, I was sent a router (at my request because I wasn't entirely sure my BT Homehub 5 would work correctly) and a completely pointless separate modem. I'm now awaiting the return bags for the router and the modem. My concern is, whilst it is convenient that I do have a fully functioning BT router, it won't get any future over the air software updates that the P/N Hub One will undoubtedly get.
To end on a positive note, I'm very happy so far with the P/N Fibre service, very stable, good speed and the times I've got through to P/N Customer Services, staff have been falling over themselves to help.
Re: plusnet hub one
02-12-2015 5:17 PM
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