finally got through to plusnet, wish i hadnt bothered tbh, gave me useless advice about resetting router, spoke to person called [CSA Removed], wasnt really interested, she kept saying reset the router or change my cable, or get another router. i pointed out when i first spoke to her what my problem was, that its always peak time its happening, if was an equipment issue it would happen all the time, she really wasnt interested and as i suspected the speed guarantee doesnt apply during the pandemic, which says it all, nothing communicated to me about that, but did manage to send an email saying phone calls costs are rising, funny that.
its pretty poor service
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
