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password problems

patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

password problems

Hi, I'm having problems signing in.. every time I try it doesn't recognise my password and I have to reset every time? Any suggestions please?

8 REPLIES
SpiritualBeggar
Grafter
Posts: 54
Registered: 04-03-2013

Re: password problems

Apologies for the hijack but I'm having the exact same problem.

Plusnet Help Team
Plusnet Help Team
Posts: 13,489
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: password problems

Hi there,

 

Were you having issues signing into the member centre or was it connecting to broadband perhaps?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Moderator
Moderator
Posts: 18,700
Thanks: 1,954
Fixes: 247
Registered: 11-01-2008
Moved:

Re: password problems

Ben1
Dabbler
Posts: 13
Registered: 10-02-2013

Re: password problems

Me too, having to reset my password EVERY time I log in is getting tiresome.

Plusnet Help Team
Plusnet Help Team
Posts: 13,489
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: password problems

Hi all, 

 

 

Can I ask anyone experiencing this issue (already posted or otherwise) to clarify what you're trying to log into? 

For example are you trying to connect or trying to log into our website perhaps? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Riza
Rising Star
Posts: 109
Thanks: 7
Fixes: 1
Registered: 24-07-2014

Re: password problems

Connecting via community works, member center works and so does the ppoe plusdsl account.

 

Cannot see anything wrong here? Thumbs Up

 

If you're having trouble logging into any of the Plusnet sites, do try to clean your browser's login cookies and cache so that it will a fresh loaded page instead of one local cached one. Also, to load the page without cache you can hold Ctrl and then press f5.

Ben1
Dabbler
Posts: 13
Registered: 10-02-2013

Re: password problems

It happens to me on https://community.plus.net/ (but not on https://www.plus.net/)

My pw isn't recognised and I have to reset it in order to be able to log in (to https://community.plus.net/)

Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: password problems

A reminder that the password for the Portal/Member Centre & Broadband connection is not the same as the  Community Site - unless you have set the two the same - not advisable. If you reset/change your Community Site password you must use the  link in the reset email.