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packet loss issues

Blompster
Newbie
Posts: 2
Registered: 03-11-2016

packet loss issues

** I've had great connectivity since I purchased my fibre package back in 2015.

 

Recently, within the last month, I have been seeing considerable packet loss throughout the evening. The machine that is connected is via cat6 ethernet and there are no wifi connections on the hub.

During a recent storm the default plusnet fibre router burnt out and on advisory from a Plusnet technician I went ahead and bought a modem/router combo, Asus Nighthawk AC1900. I have had no issues with this kit and up until the middle of October it has been working fine.

 

I have a support ticket open since #137195184 - 01/11/2016. However no response has been made since then.

 

I am at work at the present moment, but when I get home I can attach diagnostic info.