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only 13 MB/s download on 76Mb/s contract (Fibre extra)

FIXED
Clumsy
Dabbler
Posts: 15
Registered: 07-08-2016

only 13 MB/s download on 76Mb/s contract (Fibre extra)

Edit: As of 23:24pm  11/10/2016 The Issue seems to have been fixed. Thank you!

 

Hey, I used to get my max speed of 76MB/s.

I had this problem a few days ago and it seem to get sorted... But now i'm getting really slow speeds again. Here's a speed test http://www.speedtest.net/my-result/5706500320

I'm using the fibre plus.net hub/router that was provided by you. The firmware is up to date and the settings are correct.

 

My old Isp (TalkTalk) Used to provide a basic deal for £5.99 a month. On this connection I got consistent speeds off 20MBps download, on a copper line. Why am I paying £22.99 a month + the £78 install fee for these speeds?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,157
Thanks: 828
Fixes: 174
Registered: 25-03-2015

Re: only 13 MB/s download on 76Mb/s contract (Fibre extra)

Fix

Glad to hear that seems to have fixed itself. Please do let us know if the problems return and need investigating further.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team