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odd results from new fibre (today) installation

ErraticWorm
Grafter
Posts: 31
Registered: 12-06-2012

odd results from new fibre (today) installation

Just had fibre installed this morning, getting some odd test results. Wireless off. New tp-link Archer c20i router being used.
Any thoughts would be good.
thanks.
Speedtest.net

BT wholesale as my plusnet user:...
1. Best Effort Test: -provides background information.
Download Speed
3.06 Mbps

0 Mbps 45.49 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.06 Mbps
For your connection, the acceptable range of speedsis 36.39 Mbps-45.49 Mbps .
Additional Information:
IP Profile for your line is - 45.49 Mbps
2. Upstream Test: -provides background information.
Upload Speed
11.02 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 11.02Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
BT wholesale as speedtest@speedtest_domain:...
1. Best Effort Test: -provides background information.
Download Speed
42.71 Mbps

0 Mbps 45.49 Mbps
Max Achievable Speed
Download speedachieved during the test was - 42.71 Mbps
For your connection, the acceptable range of speedsis 36.39 Mbps-45.49 Mbps .
Additional Information:
IP Profile for your line is - 45.49 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.86 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.86Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
3 REPLIES
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: odd results from new fibre (today) installation

Was your speed previously around 3Mb/s down on ADSL?
If so, probably just waiting for the Plusnet Profile ('Current Line Speed' as shown in the member centre) to be updated to your new FTTC speeds
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
ErraticWorm
Grafter
Posts: 31
Registered: 12-06-2012

Re: odd results from new fibre (today) installation

It was indeed. That was my first thought.
Thought i'd ask opinions before feeling any need to think fault.
Just checked. All looks good Smiley
<a href="http://www.speedtest.net/my-result/4118696646"><img src="http://www.speedtest.net/result/4118696646.png"></a>
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: odd results from new fibre (today) installation

Looks like the profile was updated on our side around 1pm, so hopefully everything carries on well for you here.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff