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not happy with my fiber

matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: 03-06-2013

not happy with my fiber

been getting aloty of disconects over the last few weeks and my speed has went from 74mb to 55mb and a tap3 test like this ?

FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
0 Mbps

0 Mbps 58.62 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-58.62 Mbps .
Additional Information:
IP Profile for your line is - 58.62 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
2.01 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Please visit the FAQ if you are unable to understand the test results.
i need this sorted so can a admin direct me to were i need to raise a ticket ?
6 REPLIES
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: 03-06-2013

Re: not happy with my fiber

and this was before the tap3 test.

FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
57.04 Mbps

0 Mbps 58.62 Mbps
Max Achievable Speed
Download speedachieved during the test was - 57.04 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-58.62 Mbps .
Additional Information:
IP Profile for your line is - 58.62 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
13.89 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 13.89Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit the FAQ if you are unable to understand the test results.
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: not happy with my fiber

Unhappy about the speed drop from 74mb to 55mb? Can you hear any crackling on the line? Also what router do you have?
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: 03-06-2013

Re: not happy with my fiber

Its a home hub 5. Also tryed the plusnet router and or modem.  No noise on the line just abit hard to hear people
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: not happy with my fiber

You need to raise a fault and go through the faults process.
Is your phone line also with Plusnet?
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: 03-06-2013

Re: not happy with my fiber

Yeah phone line is with plusnet. Will do it when I get home from work
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: not happy with my fiber

Thanks, if you could post the ticket number here once you've raised it, we will pick it up for you and do a few detailed tests for you.
 Tony
 Plusnet Support