I had been having trouble with my speed dropping below my guaranteed speed and had to leave the engineers to sort it out while I was away on holiday for 3 weeks so I was unable to give them any feedback and now my ticket number has expired.
When I got back the speed issue has been resolved but I have a Linksy N300 VPN modem plugged into my hub one and now on anything I have connected to my VPN router such as my Sony Android TV, I get the message 'connected but no internet'
This VPN router has worked without any problems for the 15 months I've had it so I've been looking in my Plusnet settings to see if anything had been switched off by the engineers but I couldn't find anything that looked any different (firewall is off) I have unplugged both modems and cold started them several times but this doesn't help.
It's possible it could be a VPN router fault, but I doubt it and I don't want to spend £150 on a new one only to find out I have the same problem due to it being something as simple as a hub one setting issue.
