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no internet light on

martyngibbs87
Newbie
Posts: 1
Registered: 05-06-2015

no internet light on

all lights on bt modem are on apart from lan 4 but the plusnet router internet light is off? anybody have any suggestions on what to try?
i have tried the whole unplug for 10 minutes and plug back in and ive also logged into the router and where it says connect, on the left of that button it says connecting but has said this since wednesday.
2 REPLIES
Superuser
Superuser
Posts: 9,576
Thanks: 947
Fixes: 54
Registered: 06-04-2007

Re: no internet light on

I suggest giving Customer Services a ring so they can check your connection. They are available 24x7 on
0800 432 0200 or 0345 140 0200
David
karlhungus
Dabbler
Posts: 21
Registered: 09-05-2013

Re: no internet light on

And be prepared to give up after waiting 60 minutes for someone to pick up Angry