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no internet light on
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no internet light on
05-06-2015 9:34 PM
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all lights on bt modem are on apart from lan 4 but the plusnet router internet light is off? anybody have any suggestions on what to try?
i have tried the whole unplug for 10 minutes and plug back in and ive also logged into the router and where it says connect, on the left of that button it says connecting but has said this since wednesday.
i have tried the whole unplug for 10 minutes and plug back in and ive also logged into the router and where it says connect, on the left of that button it says connecting but has said this since wednesday.
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Re: no internet light on
05-06-2015 11:00 PM
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I suggest giving Customer Services a ring so they can check your connection. They are available 24x7 on
0800 432 0200 or 0345 140 0200
0800 432 0200 or 0345 140 0200
David
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Re: no internet light on
06-06-2015 3:12 PM
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And be prepared to give up after waiting 60 minutes for someone to pick up
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