new user poor speed

[#1]

hi.

so a new user to Plusnet.

have arrived home after holiday tot he new service.

i was told i should get between 62 - 80 mb .

current speed is 24mb.

i have come from a virgin 200mb connection and will be perfectly happy with 70 - 80mb.

is it normal for the speed to start off so low ?

router is connected to the master socket etc.

thx jim

[#2]

Hi Jim, 

Cheers for deciding to join us and welcome to the forums too!

I've just been running diagnostics and everything looks in order from our point of view. 

Are you connecting wirelessly? If so that may benefit from following the checks here: https://goo.gl/Bw9Upq

[#3]

Hi Adam .

it was being checked via wireless .

although the previous router gave much better speeds and was also dual band.

i will run a wired check tonight , but last night bbc iplayer was stuttering .

not something that should happen even on a low speed connection

ill check out the checks you suggest

Jim

[#4]

OK Jim, keep us posted and I'll make sure we follow things up as needed.