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new to Fibre( and plusnet) - poor speeds??

cyb78
Newbie
Posts: 1
Registered: 16-04-2015

new to Fibre( and plusnet) - poor speeds??

Hi all. I am a 'fibre' novice having switched to Plusnet from a previous provider using very sluggish standard broadband. I dont know if i expected too much, but the speeds in the first 7 days have been very poor, certainly at least half of what was advised. I know everything says allow 10 days to settle, but if it is consistantly poor surely it isnt going to settle?
any advice or suggestions please?
3 REPLIES
bill888
Seasoned Pro
Posts: 827
Thanks: 108
Fixes: 22
Registered: 18-10-2008

Re: new to Fibre( and plusnet) - poor speeds??

Please post your BT speed test results from
http://speedtest.btwholesale.com/
Don't forget to click on and report back from the 'Further Diagnostics' after completing the first speed test.
Terranova667
Aspiring Pro
Posts: 1,242
Thanks: 56
Fixes: 2
Registered: 19-02-2014

Re: new to Fibre( and plusnet) - poor speeds??

there is no 10 days settling on FIbre I don't know why people are still being told this.
Your line is fully open for the first two days that it has been installed ie it's allowed to go as fast as it's capable DLM watches the line,  after the two days DLM steps in and based on what it has seen it will make changes if it deems it necessary to do so this could be adding interleaving,  banding, or anything else to slow things down if it feels the line cant handle it.
as zZz has suggested it would be helpful to see the results of the BTW test  and the further diagnostic this will state what your BTW profile is set to
your Plusnet profile would be another thing to see just in case it hasn't been set correctly it's meant to automatically  adjust but it doesn't always happen  you can get it from here  https://portal.plus.net/my.html?action=data_transfer_speed

also your estimate for the line would be helpful to see if your under or still with in the range. you can get that from here    https://www.dslchecker.bt.com/
Plusnet Help Team
Plusnet Help Team
Posts: 4,950
Thanks: 418
Fixes: 150
Registered: 01-01-2012

Re: new to Fibre( and plusnet) - poor speeds??

Testing isn't showing anything wrong with your line and your speeds are in the 70+mbps range.
Are you connecting over wired or wireless?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team