new house same internet package but getting half the download speed.

[#1]

downloading a game and im getting about 3.2mbs download speed, i used to get 6.5mb.

can staff here check out whats the problem?

[#2]

The maximum speed you can get is dependant on how far you are from the street cabinet, or exchange if you are on the ADSL service and the quality of the telephone line.

If you put you telephone number in here it will tell you the speed obtainable at your new address https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

[#3]

according to that i can get up to 80mbps

[#4]

Something is clearly wrong. What speed do you get if you use the test socket, that's the one located behind the BT master socket front plate? You need to plug a filter in the test socket and connect your router directly to this. Then connect your router to a computer using an Ethernet cable and repeat the speed test.

[#5]

What's the result of a BT speedtest http://speedtest.btwholesale.com/ and then the IP profile from further diagnostics?
This video explains exactly what to do

[#6]

Are you on fibre or ADSL? From your readings it suggest ADSL. Only fibre would get you 80Mb. If on ADSL, maybe time to go to fibre.

[#7]

Looking at that DSL checker the line is running 80 20 yesterday.

Is the speed you've posted a proper speed test, or the speed your game is downloading at?

[#8]

Hi there, 

I've just had a look into this from our side, records show an uninterrupted 16 day connection and the line is connected close to 36mbps. That tends to indicate WiFi issues when we see that. 

If you're unsure about that the best thing to do next is to test speeds over a wired connection to the router to see how they compare. 

We have a help guide here which would be worth taking a look at: https://www.plus.net/help/broadband/getting-the-best-wifi-signal/

[#9]

In that case, presumably @Stylin is signed up for the 40Mb package. Maybe @Stylin doesn't realise to get nearer 80Mb they need to be on a different package.....queue Sales

[#10]

Hi @Stylin,

I'm sorry that you're experiencing poor speeds and for any confusion caused by my colleague's response - I've passed on feedback about this.

I can confirm that you're on our fibre extra package and your estimated download speed is 71.2-80mbps. I've tested your line and the test indicates that your line is currently syncing at 72.4mbps:

So that we can determine the best steps towards a resolution for you, please can you confirm whether the poor speed issue is solely affecting wireless connections or if wired connections are affected too?

[#11]

when i moved into the house i did a speed test on WIFI internet and Cable internet - both had  the same speeds results on www.speedtest.net

Since then i have  never bothered using cable because the speed results were the same as the WIFI..

I can try again if you want me to...

could my set up in the routers be incorrect? some wire in the wrong place thats limiting speed?

(sorry for late response been really busy)

[#12]

Hi @Stylin,

Thank you for getting back in touch.

We ideally would need you to run the performance tests via Ethernet cable so that we can be certain of whether the issue is your throughput (speed you see when running a performance test) or solely wireless. If it's performed via wireless and we are seeing the correct sync speed getting to your router the only assumption we have is that the issue is being caused by wireless interference.

Thanks again.

[#13]

wow.. what just happened?? 

1  hour ago i did a speed test with my WIFI internet and i got 30 mbps and i just did it again and now im getting just below 3mbps?

what could have happened in that short period of time? thats insane.

ok forget the above comment i just did another speed test and its back up to 30~  what could have caused the temporary dramatic drop in my wifi speed though?

i will connect up the cable later and try for you... 

[#14]

No problem @Stylin,

It's difficult to say without any data from wifi analysers. Did you have anything electrical powered on close to the router that's been powered off? Do you have anything on a timer in or near to your property?

Let us know how you get on with the wired test.

[#15]

I just had the drop in speed on speed test over wifi again , was down to 2-3mbps   so i got cabled up and now im getting the 35 mbps, that speed is nothing out of the ordinary, i usually get that with the WIFI..I should be getting 70mpbs to 80mpbs right?