new gea test please

[#1]

Hi @iangilf

As Gandalf said, we are currently waiting for an update from our suppliers. Once we have that we will be back in touch with you.

[#2]

ok ta

[#3]

also i see there is a newer hub one firmware can u push this threw to the router please as im currently using

Software version 4.7.5.1.83.8.237.2.2 Last updated 11/12/17

thankyou

[#4]

@iangilf, does your serial number end '283'? If so, would you be able to factory reset the device and let me know once this has been done? I'm having difficulty communicating with your device and reports that it was last online months ago.

[#5]

ok m8 ive done that cheers

[#6]

@iangilf, all sorted 

[#7]

Cheers mate will check when I get home also can u tell me what new firmware does cheers

[#8]

Main differences are a wifi driver update to satisfy some EU regulation, and some DSL subsystem changes to improve stability.

[#9]

Why no reply the lazy git of a bt engineer hasnt provided u with the update god i hate this

Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.

[#10]

Sorry to hear that.

From what I can see your connection has been stable since the engineer visit.

It may be worth monitoring this and let us know if the drops continue or become more frequent so we can arrange another engineer visit.

[#11]

Ok will keep an eye on it thankyou

[#12]

No problems @iangilf

[#13]

hi again gandalf m8 can u request the line has a dlm reset now as the engineer suggests that u are able to do this for me as my line was in fault but seems to have been resolved for the time being so would u please raise this with the appropriate people

thanks very much

[#14]

Hello @iangilf,

Thanks for getting in touch. We have checked your connection and placed the results below, which shows it is not banded and is operating towards the top end of your estimated speeds.  As your line is not banded a DLM reset would not achieve any result as there is no banding to remove.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	76.5 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	377.3
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-07-18T12:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	76.3 Mbps	76.5 Mbps	76.4 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	785.0 Sec	900.0 Sec	898.8 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-07-21T11:16:45.181+01:00	2018-07-21T11:31:45.181+01:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#15]

As always excuse after excuse from you and bt engineers drives me nuts you and bt make excuse up nit to do it when all it is is a request you are all as bad as one another plusnet and bt engineers all the same it's proved in other posts that dlm resets work well so why can't you just request it after the line fault is supposedly fixxed I know my line isn't banded but doesn't mean u can't request it it's cause you can't be bothered to request it it's rediculous fedup of this service u don't do anything we ask you to do u just make up excuses not to help or do it