new fibre install keeps disconnecting
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new fibre install keeps disconnecting
31-10-2016 3:12 PM
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Re: new fibre install keeps disconnecting
31-10-2016 3:53 PM
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Hi there,
I can see the line at your new property has just been connected to day so it might be a bit early to judge on over-all performance.
We're seeing a few drops recorded on this side but I can see the connection has been up for over 90 minutes at present.
I'll set a reminder to review this with you tomorrow afternoon to better judge if any action needs to be taken.
Re: new fibre install keeps disconnecting
01-11-2016 12:17 PM
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Re: new fibre install keeps disconnecting
01-11-2016 1:52 PM
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Re: new fibre install keeps disconnecting
01-11-2016 1:54 PM
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We're seeing a number of disconnections logged since yesterday evening.
We'll keep what you mentioned about the oustide box in mind.
Try following the troubleshooting steps here next just so we can rule out any simple causes within the home and let us know what happens:
https://www.plus.net/help/broadband/connection-troubleshooting/
Re: new fibre install keeps disconnecting
01-11-2016 1:56 PM
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Re: new fibre install keeps disconnecting
01-11-2016 2:19 PM
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OK, I'd go ahead and report a fault with us over at http://faults.plus.net in that case
Drop me a reply here when you have and I'll follow things up for you.
Re: new fibre install keeps disconnecting
01-11-2016 3:08 PM
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Re: new fibre install keeps disconnecting
01-11-2016 3:50 PM
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Re: new fibre install keeps disconnecting
04-11-2016 1:10 PM
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Re: new fibre install keeps disconnecting
04-11-2016 1:36 PM
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Can't help but wonder if there's a general disconnecting fault? I'm getting them, others seem to be getting them since last week of October, looking at posts on this forum. Can't remember ever having dropouts like this on FTTC, had some yonks back when phone line got crossed connections with neighbour, but line seems clear, and speeds (when connected) excellent.
Very annoying waiting for replies and action isn't it, stuck in a sort of neverland.
Good Luck with yours being sorted out.
Re: new fibre install keeps disconnecting
08-11-2016 1:39 PM
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Re: new fibre install keeps disconnecting
08-11-2016 2:39 PM
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I've gotten that booked in for you for Thursday afternoon. Are you ok to let me know how you get on?
Matty
Re: new fibre install keeps disconnecting
08-11-2016 2:56 PM
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Re: new fibre install keeps disconnecting
10-11-2016 7:13 PM
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