new fibre connection
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: new fibre connection
new fibre connection
04-07-2016 2:26 PM - edited 04-07-2016 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My new fibre connection finally went live on friday after many weeks waiting.
I was told i would get between 2.7Mb and 6.3Mb but i am getting 0.63 down and 0.62 up
The connection is constantly dropping sometimes every 30 seconds at other times every hour.
Using the master socket with nothing else plugged into any other socket in the house.
Engineer was due to visit today between 8am and 1pm but still not bothered turning up!
Re: new fibre connection
04-07-2016 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm just looking in to this and will post back shortly.
Re: new fibre connection
04-07-2016 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Re: new fibre connection
04-07-2016 2:56 PM - edited 04-07-2016 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't believe the fault has been handled as well as it could have been, I've pushed this over for our faults team to get this picked up again asap. I'm sorry for the issues you've had.
Just as a side note, the fault has been reported as a phone fault as this appears to be the underlying issue that's also impacting your broadband.
Re: new fibre connection
04-07-2016 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thats one way of putting it m8
hopefully something happens soon as i am just about ready to give up and get a refund for the whole order and compo for a failed engineer visit
Re: new fibre connection
04-07-2016 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Dear Mrs Fox,
Thank you for your time today.
I am sorry about the failure of sending an engineer out to the premises today. I have tried to find out the reason for it and managed to find out that it was due to an error on Openreach system where the appointment had not gone through properly. I am extremely sorry about that however I have made sure that the below appointment went through.
An appointment for an engineer to visit the premises has been arranged for 05/07/2016 between 8am and 1pm.
As agreed with you, If the engineer finds the fault to be within the boundaries of your property, the engineer will demonstrate to you where the problem exists and we will add a one off fee of £50 to your bill. The same fee will apply if you miss the appointment or you cancel the appointment within 48 hours of the engineer visit time. This charge will appear within 90 days of the engineer visiting your property.
Re: new fibre connection
05-07-2016 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apparantly they sorted 1 issue but there is another and an underground engineer is now required.
Re: new fibre connection
06-07-2016 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The openreach engineer told me to request a dlm reset is that something that can be done from here?
Re: new fibre connection
06-07-2016 7:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So annoyed right now
Re: new fibre connection
06-07-2016 7:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not sure why the engineer told you to contact us to request a DLM reset, this isn't something providers can do and can only be requested and performed by the engineer. I sincerely hope that the engineer on Friday can sort this out for you.
Re: new fibre connection
08-07-2016 8:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
openreach engineer has been out but for some reason they sent a phone engineer not a broadband engineer so he couldnt do anything to rectify the issue
I am so losing the will to live!
Re: new fibre connection
09-07-2016 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Broadband engineer has been out today and has left me with at least a connection
He and all the other engineers so far have stated i am way too far from the exchange/cabinet and should never have been sold fibre
I am holding a very unstable 1.6 down and 1.01 up which falls short of the 2.3-6.7 that i was predicted i would get
Where do i go from here other than slowly?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: new fibre connection