new customer

[#1]

switched router on but cant find it listed wifi when i search with ipad

[#2]

Up until a few minutes ago you may not have been able to connect to the internet, however your account is now active and should allow you to connect.

Having said this, from what you've said it doesn't sound like an actual broadband connection issue that you're referring to? Are any lights lit up on the router?

[#3]

router light is blue.

when i search for my router with wifi on either iPhone macbook i cant see it listed 

[#4]

I'm assuming you do see other connections listed, just not the Hub One?

Could you try factory resetting the router (Using the pinhole on the back) please.

[#5]

yes i can see all neighbours bt hubs.

when i hit the restart button on top it does nothing im assuming this should restart.ive tried holding for a minute still nothing  

[#6]

tried to reset using small pin hole in back  . blue light stays on not restarting 

[#7]

Did you hold the button (Factory reset button) for 20 seconds until the light on the front turns green?

[#8]

just held it in for well over a minute to be sure.

it stays on solid blue light.

not right this router.

i can feel button click so know its defiantly pushing in.

[#9]

That does seem strange.

I've arranged for a replacement router to be sent out and a returns bag for the current one to be sent back to us.

[#10]

really  

so what do i do for internet today?

not great start plusnet

[#11]

BT internet turned off at 6am today.

plusnet was ment to be on today.

not a great start to a new service.

now an email saying the replacement could take 3-5 days.

im sorry but im not happy with this service so far.

[#12]

Not to mention this whole time ive been on this forum ive been on hold to customer services team on my mobile 

[#13]

Have you not another router to plug in ? rather than wait for a replacement .

Or if not get a cheapie from PC world ?

[#14]

Thank you for your response rongtw.

my previous wasn't fibre modem.

Id rather not spend any more money,thank you for your help though.

[#15]

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@asetaylor wrote:

BT internet turned off at 6am today.

plusnet was ment to be on today.

not a great start to a new service.

Your broadband did activate today.

---

@asetaylor wrote:

now an email saying the replacement could take 3-5 days.

---

I did also advise the following:

We always have to advise 3-5 working days for delivery of our routers, however they are sent out via 1st class post and generally arrive sooner.

I do apologise the router doesn't appear to be working on a wireless connection, however further to replacing the device, I'm sorry to say there's nothing further I can do. If there was, I would have.