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new customer connection query

shazpot
Newbie
Posts: 9
Registered: 27-03-2016

new customer connection query

Hi, I ordered a new plusnet phone line and fibre broadband package nearly 6 weeks ago. Only a few days ago received email that my phone activation date will be 5th April. I then also got a further email saying my fibre would only be live on 14th April at midnight but even this date could be set back.
My question is, will I get ADSL connection when my phone line gets activated while I wait for the fibre to go live? Or will I be without services until then? which could be weeks/months if the live date keeps getting put back like I've seen on many posts recently.
I'm already very unhappy being left without services but knowing I would at least be able to get some internet connection in a few days would make things a whole lot less stressful.
3 REPLIES
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 54
Fixes: 3
Registered: 25-09-2012

Re: new customer connection query

Plusnet may be able to provision you a temporary ADSL solution until your fibre connection is ready.
This is what happened with my case when Plusnet installed a new line to my property and I was on ADSL for a week or so  Smiley
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
shazpot
Newbie
Posts: 9
Registered: 27-03-2016

Re: new customer connection query

Oh that's great knowing they've done it before.  Wink 
But Wouldn't you think providers would do it as standard ? It would certainly cut down the amount of posts from us frustrated customers with no services at all.
I will be getting on to CS first thing. Thanks for your reply.
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 54
Fixes: 3
Registered: 25-09-2012

Re: new customer connection query

Hope it goes well *fingers crossed*
NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up