new cusotmer connection time span?
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new cusotmer connection time span?
16-11-2018 12:07 PM
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hi all, I am an existing business plusnet customer and recently my residential phone and broadband was due for renewal so decided to take up plusnet at home too, I signed up on 25/10/18 and so far heard nothing back, my old provider cuts off soon so will have no phone or internet and I wondered if anyone else out there had the same problem, cannot get through on phones the waiting time to be connected to someone to talk to is ridiculous, yet plusnet provide a good phone and broadband service the customer service is slow
Re: new cusotmer connection time span?
16-11-2018 7:35 PM
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Hi Cronie,
Sorry to see the order hasn't progressed yet. In all honesty it looks like a system issue relating to order automation that's stopped things from progressing so far.
I'm now dealing with placing your order manually and we'll be able to confirm the due date for the transfer of your services over the course of the next few days.
Re: new cusotmer connection time span?
30-11-2018 4:58 PM
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I am In desperate need of my connection can plusnet please call me as I am not willing to sit on my mobile for 60 mins on an 0800 number
Re: new cusotmer connection time span?
01-12-2018 11:09 AM
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- Re: new cusotmer connection time span?