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new connection
13-11-2015 12:29 PM
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hi all
just had my fibre enabled and the speed i was estimated when i took up the service was 19.5mbit
the bt guy said it was sync'd at 11.8mbit so i was wondering if anything had to be done your end or if the estimate was off?
cheers
just had my fibre enabled and the speed i was estimated when i took up the service was 19.5mbit
the bt guy said it was sync'd at 11.8mbit so i was wondering if anything had to be done your end or if the estimate was off?
cheers
Message 1 of 5
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4 REPLIES 4
Re: new connection
16-11-2015 9:53 AM
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Hi there,
I've just performed a full set of diagnostic tests which haven't indicated any obvious causes for this.
As I can also see you've been testing over a wired connection I'm going to advise raising a fault: http://faults.plus.net
I've just performed a full set of diagnostic tests which haven't indicated any obvious causes for this.
As I can also see you've been testing over a wired connection I'm going to advise raising a fault: http://faults.plus.net
Message 2 of 5
(471 Views)
Re: new connection
17-11-2015 8:33 PM
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Done that yesterday afternoon and have not heard anything yet. There is also a second ticket open from the guy I spoke to on livechat Friday which has gone unanswered thus far. Hopefully I will hear back soon
Message 3 of 5
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Re: new connection
18-11-2015 9:43 AM
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Our faults team will pick this soon but your estimated distance from the cabinet is 1843.4 metres.
In all fairness I don't think there will be much we can do as at that distance the speeds aren't likely to be good.
In all fairness I don't think there will be much we can do as at that distance the speeds aren't likely to be good.
Message 4 of 5
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Re: new connection
18-11-2015 10:34 AM
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ok as long as i know there isnt a fault on the line then i guess thats all that can be done
cheers
cheers
Message 5 of 5
(471 Views)
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