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my fibre is being wrongly capped at 21megs.

julhaz1
Dabbler
Posts: 17
Registered: 02-05-2014

my fibre is being wrongly capped at 21megs.

it was a lot higher about 3 weeks ago.

back then my telephone line was with bt, and fibre unlimited with plus.net. the bt contract was cancelled and i moved over the telephone to plusnet aswell.

but before i was getting 76 megs down, 18 megs upload. now i get 21 megs down max and 18 megs upload, sometimes upload is faster than my download. i had assumed it was the whole "takes ten days to find your optimal speed" but it seems this was a load of rubbish.

I want a refund for this period where i am paying for the top package, but getting a substandard service. More importantly sort it out or release me from the contract.

8 REPLIES
Community Veteran
Posts: 5,472
Thanks: 291
Fixes: 4
Registered: 11-08-2007

Re: my fibre is being wrongly capped at 21megs.

If you login to the Plusnet "Member Centre" using this link - https://portal.plus.net/my.html?action=data_transfer_speed
what does it say there for the "Current line speed:" ?

If that is around 21Mb, then you need to contact Plusnet via "Online Chat" and ask for your "Current line speed" to be updated to 74.8Mbps.
This value is calculated as follows -
  74.8Mb Plusnet Current_Line_Speed  =  ((77.43Mb BT_IP_profile * 96.79%) rounded down to nearest 0.1Mb) then - 0.1Mb)
Wink
julhaz1
Dabbler
Posts: 17
Registered: 02-05-2014

Re: my fibre is being wrongly capped at 21megs.

it says:
Current line speed:
   21 Mb

i'll chat to them 2moro when they come back online.
Plusnet Staff
Plusnet Staff
Posts: 649
Thanks: 139
Fixes: 29
Registered: 17-10-2015

Re: my fibre is being wrongly capped at 21megs.

Hi julhaz1,
I do see that line speed has dropped our side, I've popped up back to where it should be now, if you restart your router you should be good to go
Let me know if you have any problems Smiley

 Paul Tarr
 Plusnet Network Operations
julhaz1
Dabbler
Posts: 17
Registered: 02-05-2014

Re: my fibre is being wrongly capped at 21megs.

my issue is resolved now, thank you Smiley. the 20 kids in the house will now stop crying about buffering, thank you.
mav:quote
Toast3000
Hooked
Posts: 6
Registered: 29-04-2015

Re: my fibre is being wrongly capped at 21megs.

Hello,

 

 

 

Would it be possible for someone to check my line profile? It appears to be suffering with the same 21 meg cap issue.

 

Many thanks,

 

Toast

Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: my fibre is being wrongly capped at 21megs.

@Toast3000 I'm just getting that looked into for you.

[edit]

If you reboot your router or disconnect/reconnect your PPP session you should get faster speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Toast3000
Hooked
Posts: 6
Registered: 29-04-2015

Re: my fibre is being wrongly capped at 21megs.

Hi Matthew,

 

Back up to 55 - many thanks for the quick fix Smiley

Regards,

 

Toast.

Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: my fibre is being wrongly capped at 21megs.

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team