my broadband is not activated

[#1]

My broadband should be activated on 16.08.20 (after 3 weeks of waiting since i ordered it) instead i have orange light and red broadband light flashing in. what should i do??? customer service doesnt respond chat is off and i dont have any other way of connecting

[#2]

I received email informing me that my broadband was ready to use, however I just get the orange light and flashing red symbol.