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multiple dropped connections fibre extra unlimited - unacceptable speed

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Rising Star
Posts: 79
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Registered: ‎09-06-2013

multiple dropped connections fibre extra unlimited - unacceptable speed

Last couple of days  - Been getting frequent disconnections  / dropped internet  - usually very short outage had 4/5 disconnections yesterday   - this afternoon seem to have suffered a longer outage  - refer F8lure graph - i'm on a dynamic ip which has traditionally  been very sticky  however i'm getting frequent ip addy changes

 

Can someone do a check on my line to confirm the dropped connections as my line check on fast.com is showing 12mb d/l

while speedtest.net  is showing 12.9 d/l and 14.3 u/l clearly an issue while BT wholesale test  is now giving me a profile of 13.6mb  !! - this is a considerable drop since this morning  refer attachments on my post earlier today

 

user name    [Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).
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Rising Star
Posts: 79
Thanks: 4
Fixes: 2
Registered: ‎09-06-2013

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

further info  - please find attached router stats taken a few min ago

 

there is something clearly wrong with my connection/line

SNR  for u/l and d/l have previously be in region of 6.0 or less - and to pre-empt the usual script questions  - connection to router/modem is via ethernet  and the hub is still connected to the test socket ( where it has been for the last 4 + years )

 

And no the contractors from earlier today have not yet hooked up the new lines  - they are only at the stage of putting the conduit in the pavement.

 

 

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Rising Star
Posts: 79
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Registered: ‎09-06-2013

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

Fault reported on phoneline ( and confirmed via online test)  lets  see if that fixes my [-Censored-] d/l speeds in the mentioned 1-3 days   -  currently 12mb d/l on a 80/20 service

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Plusnet Help Team
Plusnet Help Team
Posts: 322
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Registered: ‎30-03-2020

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

Good morning @moansalot Smiley I can see since this an external fault has been reported on your account here.

 Noor
 Plusnet Help Team
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Rising Star
Posts: 79
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Registered: ‎09-06-2013

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

Thanks - will openreach intervention ( oh there is a van across the street right now - but not holding my breath.

 

FYI there appears to be an issue with your speed checker on my account it's currently reporting my current speed as 54mb d/l  it's actually about 12-13mb ☹️

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Plusnet Help Team
Plusnet Help Team
Posts: 322
Thanks: 39
Fixes: 19
Registered: ‎30-03-2020

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net. - Noor

 Noor
 Plusnet Help Team
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Rising Star
Posts: 79
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Registered: ‎09-06-2013

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

I have reported a phone line fault  which has been confirmed  - should I wait until that is resolved ( a very noisy line)  then report a b/b fault speed fault -  if the phone issue does not fix the issue   or go straight ahead and report the speed fault also

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Plusnet Help Team
Plusnet Help Team
Posts: 17,516
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Registered: ‎21-04-2017

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

Thanks for getting back to us @moansalot

I'd recommend waiting until the problem with your phone's fixed

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Rising Star
Posts: 79
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Registered: ‎09-06-2013

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

Thanks  Gandalf/Anoush

 

I'll try and be patient 🤐

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Rising Star
Posts: 79
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Registered: ‎09-06-2013

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

HI - after a second visit mid/late afternoon  by OR technician to my street cabinet ( they park across the street)  I briefly  had a quieter line and my b/b speeds improved from the low of 12 m/b d/l. to briefly circa 50mb level

 

However this morning i once again am experiencing a noisy line and frequent disconnects with lowered speed  - while I have a connection of sorts I  fired up  Fast.com  - which just showed my connection as 12mb d/l - though few min later with following details it's now 21mb !!

 

Snr are all over the place  down been as low as -5.7 and up to fig's below

 

Starting to regret my hub nickname - it's proving to be correct

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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
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Registered: ‎27-04-2007

Re: multiple dropped connections fibre extra unlimited - unacceptable speed

Hi there, I've just checked for updates on this and Openreach are still working on the line fault for us, we're due to have the next update by the end of the day tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team