moving home soon
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moving home soon
23-05-2019 6:35 PM
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bt wholesale says it’s a stage2 connection i have added a screen shot, last thing i want is to move and then find out i have issues getting plusnet to sort internet
Re: moving home soon
23-05-2019 8:46 PM
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The screenshot you have posted is for FTTP, Plusnet use to have a Trial For FTTP but i don't beleive they offer it any more, one of the Plusnet forum staff would be able to tell you if they still do.
Re: moving home soon
23-05-2019 9:45 PM
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If you only have a FTTP connection then you will be out of luck with Plusnet. If you do a search you will find suppliers. BT and Zen for a start.
Life without Plusnet is not the end of the world. Alternatively you could always go wireless like the current user.
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Re: moving home soon
23-05-2019 10:03 PM
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I would hazard a guess from the picture you posted that your new house is a relatively new build where it was only connected by FTTP (no copper lines installed).
Unfortunately for you PlusNet do not currently offer a FTTP service. As mentioned BT and Zen are the best known names offering FTTP though there are a few smaller suppliers. A new one (to me) is
https://www.aquiss.net/home-broadband-packages/
If a phone line is required then you may have to use VOIP though BT may supply a phone service through the Optical Network Terminator (ONT).
You don't say if the BT box you speak about is inside. If it is then that's probably the ONT (it'll be beside a power source). The two stage connection refers to the old method of installing FTTP. First stage is the fibre is installed to a box on the outside of the property. When that's done a second visit brings the fibre inside to an ONT.
Finally, the DSLChecker may say if an ONT is installed - look at the narrative under the results windows. The first line will be about the property. The second line may say something like
ONT installed no active service.... or
FTTP available....
Brian
Re: moving home soon
24-05-2019 10:09 AM
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Hi @idmanager,
I'm afraid that we are unable to provide FTTP services due to our trial ending.
We would advise speaking to our Home moves team on: 0800 328 4625 who will be able to discuss options or closure of your account.
We're sorry for any inconvenience caused.
Kind Regards
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