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moved house - no internet

Posts: 4
Thanks: 1
Registered: ‎05-02-2019

moved house - no internet

Hi, hoping someone can help. Moved house on 6th July; engineer was arranged to sort out broadband that day. Unfortunately, engineer was booked in prior to us actually getting the keys for the new house, so had to cancel. Contacted phone support last night to rearrange engineer visit, but was advised we don't need it. Still have no internet. DSL light on modem does not light up at all when connected.

Looking at master phone socket, it's still connected via the Virgin media cable coming into the house.

Can anyone assist? Thanks.

Should also point out, have connected to test socket; still nothing.
Plusnet Help Team
Plusnet Help Team
Posts: 15,171
Thanks: 460
Fixes: 126
Registered: ‎27-04-2007

Re: moved house - no internet

Sorry to see things haven't gone as expected.


I needed to respond with some account sensitive information so I've added a response to the open ticket on your account here:


Please let me know when you've responded. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team