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low speed, wired or wireless

craig86
Newbie
Posts: 1
Registered: ‎17-07-2017

low speed, wired or wireless

My connection speed was 30Mbs, but the last week or so it has slowed down to 14Mbs, this is the same wireless or wired. There is no noise on the line, please can you check your side for the problem thanks

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 10,047
Thanks: 3,181
Fixes: 506
Registered: ‎21-04-2017

Re: low speed, wired or wireless

My tests are showing your router in sync at about 20mbps and has identified a possible fault.

Sync Status In Sync
Downstream Speed 20.0 Mbps
Upstream Speed 2.0 Mbps

Mind spending two minutes to raise this to us at http://faults.plus.net letting us know once you've done and we'll push it through to our suppliers?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team